Player Rewards Representative

2 days ago


Bell Gardens, California, United States Fortiss LLC Parkwest Casinos Full time
Job Title: Player Rewards Representative

We are seeking a highly skilled and customer-focused Player Rewards Representative to join our team at Parkwest Casinos. As a key member of our customer service team, you will be responsible for providing exceptional guest experiences and ensuring that our players feel valued and appreciated.

Key Responsibilities:
  • Greet guests in a warm and friendly manner, providing a positive first impression of our casino and hotel.
  • Answer telephone calls and direct calls to the appropriate extension, ensuring that guests receive prompt and helpful assistance.
  • Act as a liaison between guests and gaming staff, keeping customers informed about promotions and advertising/marketing programs.
  • Assist with greeting and hosting special events and VIP parties, providing exceptional service and attention to detail.
  • Perform data entry for player tracking, rewards systems, and marketing promotions, ensuring accuracy and efficiency.
  • Other job-related duties as assigned.
Requirements:
  • High School Diploma or General Education Degree (GED).
  • Three years of casino operations-related experience and/or marketing experience and/or training.
  • Computer literacy, including Microsoft software (Word, Excel, PowerPoint, etc.).
  • Open availability to work day, swing, or graveyard shifts.
  • Ability to work weekends and holidays.
  • Ability to work overtime when necessary.
  • Must be 21 years old.
  • Must be able to obtain and maintain a current California gambling establishment employee permit, badge, or license.
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to pass a mandatory drug test, criminal background, and credit check.
Equal Opportunity Employer:

Parkwest Casinos is an equal opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.

Salary: $19.00 - $20.00 per hour.



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