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Healthcare Customer Service Supervisor

2 months ago

Arlington, Virginia, United States MultiPlan Full time

Customer Service Lead at MultiPlan

Location: Arlington, TX

Experience: Not Specified

Position Overview:

At MultiPlan, we are committed to fostering a culture of innovation and excellence. As a Customer Service Lead, you will be instrumental in guiding healthcare payers in managing expenses and enhancing their market position.

  • Assist the Supervisor in overseeing daily operational activities
  • Provide mentorship to team members and address escalated inquiries regarding claims
  • Facilitate the training and professional growth of staff
  • Ensure adherence to departmental policies and regulatory standards

Qualifications:

High school diploma or equivalent required

A minimum of 2 years' experience in the healthcare or customer service sectors

Prior experience in a leadership role is preferred

Excellent communication, analytical, and organizational skills

Capability to work autonomously and manage sensitive information

Proficient in Microsoft Word and Excel

Able to thrive in a dynamic, fast-paced environment

Employee Benefits:

Comprehensive medical, dental, and vision plans

Life insurance and disability coverage

401(k) plan with employer matching

Generous Paid Time Off policy

Tuition reimbursement and additional perks

MultiPlan is an Equal Opportunity Employer: We embrace diversity and inclusion within our workforce. All qualified candidates will be considered without regard to age, race, gender, or disability status.