Customer Service Representative

3 days ago


Arlington, Virginia, United States MAXIMUS Full time
Job Title: Senior Outreach CSR

Maximus is seeking a highly motivated and experienced Senior Outreach CSR to join our team. As a Senior Outreach CSR, you will be responsible for providing exceptional customer service to clients and community members, ensuring they receive the support and resources they need to succeed.

Key Responsibilities:
  • Interface with clients and refer complaints or inquiries to appropriate departments, agencies, advocates, or client representatives.
  • Stay updated on managed care relevant to supported client programs.
  • Adhere to processing guidelines, protocols, and contract requirements for complaint processing and handling PHI/PII.
  • Assist consumers in health plan enrollment, disenrollment, and transfers when necessary.
  • Fulfill assigned duties directed by the Complaint Unit Supervisor or Project Management.
Requirements:
  • High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
  • Bilingual preferred (Spanish/English)
  • Required to travel within the region assigned
  • High School diploma, GED, or equivalent certification
  • DSHS Community Health Worker certification preferred.
  • One year of human services experience or experience dealing with the public.
  • Proficient in Microsoft Office products.
  • Knowledge of Excel required.
  • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to perform comfortably in a fastpaced, deadlineoriented work environment.
  • Ability to work as a team member, as well as independently.
What We Offer:
  • Competitive compensation
  • Quarterly bonuses based on performance included
  • Comprehensive Insurance Coverage
  • Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Why Join Maximus?

At Maximus, we are committed to making a positive impact in the lives of our clients and communities. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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