Customer Service Representative
3 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MEI Group. As a key member of our corporate office, you will be responsible for providing exceptional customer service to our valued clients.
Key Responsibilities:- Respond to inbound calls and resolve customer inquiries in a timely and professional manner.
- Initiate outbound calls to welcome new customers and ensure a seamless onboarding experience.
- Utilize CRM software to document customer interactions and maintain accurate records.
- Collaborate with colleagues and supervisors to resolve complex issues and escalate concerns as needed.
- Adhere to company policies and procedures to ensure a positive customer experience.
- Excellent verbal and written communication skills.
- Prior experience in customer service or a call center environment is preferred.
- Strong interpersonal skills and ability to effectively interact with customers and colleagues.
- Empathy, patience, and ability to remain calm under pressure.
- Proficiency in using computer systems and CRM software.
- Ability to multitask, prioritize tasks, and manage time effectively.
- $16.00 hourly plus weekly incentives up to $150.00.
- Comprehensive benefits package including Health, Life, Dental, and Vision Insurance.
- 401k plan and paid holidays and personal time off (PTO).
- Free gym on site and Teladoc service for 24/7 medical access.
At MEI Group, we prioritize the health and convenience of our employees. We offer a range of benefits to support work-life balance and personal well-being. Join our team and experience the difference for yourself.
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