Customer Service Representative

3 hours ago


Arlington, Virginia, United States MEI Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MEI Group. As a key member of our corporate office, you will be responsible for providing exceptional customer service to our valued clients.

Key Responsibilities:
  • Respond to inbound calls and resolve customer inquiries in a timely and professional manner.
  • Initiate outbound calls to welcome new customers and ensure a seamless onboarding experience.
  • Utilize CRM software to document customer interactions and maintain accurate records.
  • Collaborate with colleagues and supervisors to resolve complex issues and escalate concerns as needed.
  • Adhere to company policies and procedures to ensure a positive customer experience.
Requirements:
  • Excellent verbal and written communication skills.
  • Prior experience in customer service or a call center environment is preferred.
  • Strong interpersonal skills and ability to effectively interact with customers and colleagues.
  • Empathy, patience, and ability to remain calm under pressure.
  • Proficiency in using computer systems and CRM software.
  • Ability to multitask, prioritize tasks, and manage time effectively.
Benefits:
  • $16.00 hourly plus weekly incentives up to $150.00.
  • Comprehensive benefits package including Health, Life, Dental, and Vision Insurance.
  • 401k plan and paid holidays and personal time off (PTO).
  • Free gym on site and Teladoc service for 24/7 medical access.

At MEI Group, we prioritize the health and convenience of our employees. We offer a range of benefits to support work-life balance and personal well-being. Join our team and experience the difference for yourself.



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