Client Service Representative
4 days ago
At Minnesota Occupational Health, we're dedicated to providing exceptional care and service to our clients and patients. As a Client and Patient Service Representative, you'll play a vital role in ensuring a seamless experience for our clients and patients.
Key Responsibilities- Client Service: Provide exceptional customer service to all Minnesota Occupational Health clients and their employees, as well as our providers and staff.
- Patient Registration: Greet and register patients, collecting necessary medical and demographic information, and updating records as needed.
- Scheduling and Coordination: Schedule follow-up appointments, notify the clinical team of patient arrival, and coordinate with QRCs and interpreters as necessary.
- Documentation and Record-Keeping: Complete all proper documentation, organize and review patient records for completeness and accuracy, and ensure compliance with HIPAA, MN law, and client employer policies.
- Triage and Notification: Triage walk-in workplace injuries and drug alcohol testing, notify the clinical team of walk-in arrival and type of injury or testing, and ensure walk-in visits are added to the appropriate schedule.
- Communication and Administration: Answer incoming phone calls, respond to inquiries, and triage to other MOH staff as needed. Communicate with client employers regarding patient results and respond to requests for patient medical records.
- Facility Maintenance: Ensure the patient lobby is accessible, neat, and orderly.
- Additional Duties: Perform various administrative duties and other tasks as needed and assigned.
MN Occupational Health, a division of Summit Orthopedics, has earned the trust of thousands of employers with their occupational medicine needs. We value our service ethic, clinical expertise, timely communications, walk-in services, on-site services, and true partnership. Our teams of occupational medicine physicians, advanced practice providers, occupational therapists, and clinical staff are ready to support you in hiring and retaining a healthy and safe workforce.
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