Client Service Representative

4 days ago


Eagan, Minnesota, United States Minnesota Occupational Health Full time
About the Role

At Minnesota Occupational Health, we're dedicated to providing exceptional care and service to our clients and patients. As a Client and Patient Service Representative, you'll play a vital role in ensuring a seamless experience for our clients and patients.

Key Responsibilities
  • Client Service: Provide exceptional customer service to all Minnesota Occupational Health clients and their employees, as well as our providers and staff.
  • Patient Registration: Greet and register patients, collecting necessary medical and demographic information, and updating records as needed.
  • Scheduling and Coordination: Schedule follow-up appointments, notify the clinical team of patient arrival, and coordinate with QRCs and interpreters as necessary.
  • Documentation and Record-Keeping: Complete all proper documentation, organize and review patient records for completeness and accuracy, and ensure compliance with HIPAA, MN law, and client employer policies.
  • Triage and Notification: Triage walk-in workplace injuries and drug alcohol testing, notify the clinical team of walk-in arrival and type of injury or testing, and ensure walk-in visits are added to the appropriate schedule.
  • Communication and Administration: Answer incoming phone calls, respond to inquiries, and triage to other MOH staff as needed. Communicate with client employers regarding patient results and respond to requests for patient medical records.
  • Facility Maintenance: Ensure the patient lobby is accessible, neat, and orderly.
  • Additional Duties: Perform various administrative duties and other tasks as needed and assigned.
About Minnesota Occupational Health

MN Occupational Health, a division of Summit Orthopedics, has earned the trust of thousands of employers with their occupational medicine needs. We value our service ethic, clinical expertise, timely communications, walk-in services, on-site services, and true partnership. Our teams of occupational medicine physicians, advanced practice providers, occupational therapists, and clinical staff are ready to support you in hiring and retaining a healthy and safe workforce.



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