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Operations Director

2 months ago

Norfolk, Virginia, United States BrandSafway Full time
Job Summary

BrandSafway is seeking an experienced Operations Manager to oversee the day-to-day activities of our Branch Office. The successful candidate will be responsible for coordinating and supervising warehouse, inventory, and customer service operations to maximize branch revenue and profitability.

Key Responsibilities
  • Supervise and coordinate scaffolding inventory management activities to optimize equipment usage rates.
  • Procure equipment for jobs and ensure timely and accurate pickup and delivery of scaffolding inventory to meet customer expectations.
  • Process inventory reporting, balance inventory levels, and move and/or receive equipment from other branches to meet customer needs.
  • Control inventory levels to reduce costs while fulfilling customer expectations.
  • Maintain continuous contact with customers and field personnel to reconcile service requirements with available materials.
  • Complete and input customer orders.
  • Supervise warehouse activities to fulfill customer requirements.
  • Schedule drivers and warehouse personnel, consistent with production requirements.
  • Schedule deliveries, pickups, and transfers.
  • Prioritize work and alter the work schedule to deal with shifting priorities during the workday or week.
  • Train employees in new and/or improved work techniques.
  • Provide training relating to and enforce safety regulations.
  • Comply with federal (OSHA) and state safety rules and maintain safety and occupational health related reporting.
  • Supervise equipment maintenance efforts to maximize equipment availability.
  • Oversee fleet management and ensure compliance with DOT regulations.
  • Schedule delivery truck and fork truck fleet preventative maintenance and coordinate daily equipment checks.
  • Supervise and/or perform customer service related activities.
  • Review sales staff generated material lists for accuracy and/or missing items.
  • Provide for count accuracy of outbound/inbound shipments.
  • Coordinate office staff work activities to catch and remedy equipment shortages.
  • Provide leadership to and manage the work activities of direct reports (directly) and other branch employees (indirectly).
  • Develop and continuously monitor personal performance management plans.
  • Perform general clerical work relating to inventory processing.
Requirements
  • Requires education generally equivalent to a High School diploma.
  • Desirable for the incumbent to have attained additional business-related education, such as an Associate's Degree in Business.
  • Requires 2 to 5 years of operations management experience.
  • Desirable for the incumbent to have previous experience in the construction industry.
  • Requires formal forklift training and 1-3 years of experience.
  • Requires PC proficiency, specifically with Microsoft Office programs such as Excel.
  • Requires excellent oral and written skills to effectively communicate with employees, customers, and personnel at other branch offices.
  • Requires strong leadership abilities to inspire and coach employees to accomplish strategic goals and related tasks.
  • Requires ability to process complex time-sensitive data and information from multiple sources, make decisions based on this data, and to effectively communicate the related required actions to customers and subordinate personnel.
  • Requires proficiency in spelling, punctuation, grammar, and basic business math.
  • Requires the ability to think critically and problem-solve.
  • Requires good organizational skills and good judgment in making decisions.