Client Relations Specialist

2 weeks ago

West Palm Beach, Florida, United States COGECO Full time

At Breezeline, we foster a culture that uplifts and inspires. Our shared mission? To achieve success for our customers. We are committed to being innovative, adaptable, and ambitious, valuing the strength of authentic connections. Every team member contributes to our distinctiveness in the market: agile and devoted.

Employment Type:
Regular

Position Overview:

Customer Care Associate - Front Desk

About Breezeline

Breezeline is a forward-thinking, innovative organization delivering top-tier Internet, TV, and Voice services across the United States. We pride ourselves on being 'Above And Beyonders', consistently aiming to astonish and satisfy our customers by exceeding expectations. We are always exploring new and improved ways to enhance our customers' experiences through meaningful and memorable interactions.

As the eighth-largest cable provider in the U.S., Breezeline serves over 1.7 million homes and businesses across 13 states with Internet, TV, Voice, and fiber solutions. Our headquarters is located in Quincy, MA, and we are a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Join Breezeline?

As one of the fastest-growing Internet service providers in the country, Breezeline offers a vibrant workplace culture and outstanding career opportunities. We take pride in our diverse and inclusive environment, where every individual's unique qualities are embraced and celebrated, and their skills and potential are acknowledged and valued. Promoting internal opportunities is a key aspect of our culture, ensuring your career with us is always evolving.

Core Values - Our Approach

We are proud that Breezeline stands apart from other employers in the industry. We work diligently but never lose sight of the bigger picture. Our colleagues seek more than just a job; they aspire to lead extraordinary lives, and at Breezeline, we are dedicated to making that aspiration a reality.

Here's how we achieve this:

Enjoyment: We embrace laughter and positivity. It brightens our days, and if you’re not enjoying your work, it’s time for a change.

Work-Life Balance: We value everything you do, both at work and at home.

Employee Discounts: We provide our customers with exceptional services, and we believe you should enjoy them at home as well.

Comprehensive Benefits: We understand the importance of competitive compensation. We offer attractive total rewards alongside a supportive culture. Our benefits package is among the best in the industry.

Career Development: At Breezeline, you receive more than just a job; you gain access to resources that empower you to learn, grow, and achieve your professional aspirations.

Innovative Technology: If you have a passion for technology, you’ll thrive here. At Breezeline, you will have the chance to influence, create, and reshape the industry.

Job Responsibilities:

  • Address customer complaints regarding billing or services, directing unresolved issues to appropriate departments for resolution.
  • Achieve proficiency in delivering customer support for service-related inquiries within established timeframes.
  • Respond to inquiries about services and products; handle calls from customers regarding billing questions and service issues.
  • Assist customers with their needs and promote cable services to both existing and prospective clients with professionalism and courtesy.
  • Process new installation requests, service orders for disconnections, and changes as requested by customers.
  • Investigate customer complaints and execute billing adjustments by entering credits or other modifications into customer account records.
  • Manage customer interactions via phone or in-person, processing orders for installation, service initiation, discontinuation, or modifications.
  • Encourage the sale of new or additional services.
  • Participate in on-site events that may occur outside of the primary location.
Qualifications:
  • Minimum one year of experience in a customer-facing role.
  • Experience handling cash, checks, and credit card transactions.
  • Preferred one year of experience in a call center, customer care, or related customer contact position.
  • Basic computer and typing skills.
  • Fluency in English; ability to communicate in Spanish is a plus.
Available Benefits:
  • Competitive salary structure.
  • Medical insurance (including prescription and vision plans).
  • Dental insurance.
  • Life insurance (equal to one times salary at no cost to the employee).
  • Short and long-term disability insurance (at no cost to the employee).
  • Optional employee, spousal, and child life insurance.
  • Recognized holidays with additional floating holidays.
  • Paid Time Off (PTO) programs.
  • Flexible work policy.
  • 401(k) plan eligibility (with a company match of 50% up to 5% of eligible contributions).
  • Participation in the Employee Bonus Plan.
  • Involvement in the Cogeco Stock Purchase Plan.
  • Complimentary and discounted broadband services (for those within our service area).
  • Tuition reimbursement programs.
  • Headspace membership.
  • Opportunities for LinkedIn Learning subscriptions for select employees.
Company:

Breezeline

At Cogeco, we recognize that diverse backgrounds, perspectives, and beliefs bring significant value to our organization. This diversity enhances our capacity to innovate and grow. We are committed to fostering a more inclusive and equitable workplace where all employees can thrive. By cultivating an environment that encourages our colleagues to bring their authentic selves to work, we contribute to a better experience for our customers. The health and well-being of our employees is a top priority, as we understand that engaged and valued employees lead to improved customer satisfaction.

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