Client Relations Specialist
2 weeks ago
Location West Palm Beach, Florida
Company BBA Aviation Plc
Job Type Full time
Job Level Standard
Position Overview
BBA Aviation is a premier global provider of aviation services, operating numerous locations and employing thousands of professionals worldwide. Our team members benefit from a comprehensive range of perks, including health and wellness options, a generous retirement plan, paid leave, educational assistance, and abundant opportunities for professional growth and training.
Role Summary
The Client Relations Specialist serves as the initial point of contact for all clientele at BBA Aviation facilities. The ideal candidate will consistently deliver outstanding customer service, ensuring that clients feel appreciated and valued. Key responsibilities include vehicle management, baggage assistance, and fulfilling client requests.
Key Responsibilities
The following tasks are essential to the role, in addition to those outlined above. Duties may be performed in various weather conditions, including rain, extreme temperatures, and exposure to noise and jet engine emissions. Tasks are conducted both indoors and outdoors near stationary and moving aircraft.
- Address client inquiries, requests, and concerns regarding the company's offerings.
- Transport clients by vehicle to and from terminals and nearby accommodations as required.
- Demonstrate proficiency in operating vehicles with both manual and automatic transmissions.
- Assist clients with loading and unloading luggage as necessary.
- Provide guidance to clients regarding local dining, lodging, and other services.
- Express gratitude to clients through verbal or written communication for choosing BBA Aviation.
- Maintain and replenish amenities in client areas, ensuring cleanliness in lobbies and restrooms.
- Adhere to company policies and procedures related to customer service standards, safety, and security protocols.
- Identify crew members, passengers, visitors, and business associates in accordance with security guidelines.
- Support Customer Service Representatives as needed.
- Perform additional duties as assigned.
To be considered for this position, candidates must possess:
- A high school diploma or equivalent.
- Previous experience in hospitality or customer service is preferred.
- Excellent interpersonal, verbal, and written communication skills.
- A valid state driver's license.
About BBA Aviation
Joining BBA Aviation offers numerous benefits for you and your family, focusing on both health and financial well-being.
Our Benefits Include:
- Medical, dental, and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Life and disability insurance
- Retirement savings plan
- Critical illness and accident insurance
- Identity theft protection and legal services
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Training and development opportunities
- Employee Assistance Program (EAP) & additional perks
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