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Patient Service Representative, Covenant Health
2 months ago
Job Summary:
Covenant Health is seeking a highly organized and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities:
- Provide administrative coverage for patient service functions, including check-out operations, encounter form data collection, and balance processing.
- Collect and process payments for services rendered, ensuring accurate and timely processing.
- Balance work and computer records at the end of each day, ensuring accuracy and attention to detail.
- Answer multi-line phones and route calls accordingly, providing excellent customer service to patients and staff.
- Receive and record changes in patient information, maintaining accurate and up-to-date records.
- Demonstrate familiarity with insurance procedures and knowledge of participating plans, ensuring accurate billing and reimbursement.
- Responsible for scheduling appointments for return visits and end-of-day procedures, ensuring efficient and effective use of time.
- Compile data for billing personnel, ensuring accurate and timely submission.
- Develop and maintain strong communication skills, utilizing the A-I-D-E-T fundamentals of communication to effectively interact with patients, staff, and other healthcare professionals.
- Attend meetings and participate on committees as directed, contributing to quality improvement initiatives and team-based approach to patient care.
- Collaborate with patients, physicians, and other care team members to provide exceptional patient care and support.
- Follow policies, procedures, and safety standards, completing required education assignments annually and working towards achieving goals and objectives.
Requirements:
- High school diploma or equivalent required; preference given to individuals with a high school diploma or GED.
- One year of experience in a medical office setting, with working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding (charge entry) required.
- Minimum three years of total customer-facing/customer service experience required.
- No licensure required.
