Plumbing Client Support Specialist
1 day ago
We are seeking a skilled and dedicated Plumbing Client Support Specialist to join our team at Marathon HVAC Services, Inc. This customer-facing role offers the flexibility to work remotely once training is completed in our Colton, CA office.
As a key member of our team, you will be responsible for handling inbound and outbound calls, scheduling plumbing appointments, and dispatching for the plumbing department. Your role is crucial in maintaining smooth communication and scheduling for our plumbing operations, and you excel at customer interaction.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Schedule plumbing appointments and dispatch technicians as needed
- Provide exceptional customer service and ensure customer satisfaction
Requirements:
- Previous experience in customer service or dispatching, preferably in the plumbing industry
- Proficiency in using Service Titan or similar software
- Excellent communication and problem-solving skills
About Marathon HVAC Services, Inc.
Marathon HVAC Services, Inc. is a reputable service provider in the greater Los Angeles area, offering premium plumbing services. We value hard work, integrity, and a passion for delivering exceptional service. Joining our team means becoming part of a close-knit family that upholds a tradition of excellence while embracing innovation and growth in a dynamic industry.
What We Offer:
- Competitive pay ranging from $18 to $24 an hour
- Commissions and bonuses
- Company-provided computer and headset
We are committed to providing a supportive and rewarding work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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