Director - Payment Operations Specialist
7 days ago
At SMBC, we are seeking a highly skilled Director - Payment Operations to join our team. This role is responsible for overseeing the daily operations of our payment processing department, ensuring seamless transaction processing, and providing exceptional customer service.
Key Responsibilities:
- Act as the primary point of contact for internal colleagues and external clients regarding customer transaction processing.
- Ensure all daily processing is completed for ACH, wires, and customer inquiries by required deadlines while maintaining expected quality levels.
- Implement and enforce internal controls to mitigate risks associated with transaction processing.
- Act as a point of escalation for complex inquiries or issues related to wire transfers.
- Cooperate with related support teams and front office teams to ensure a collaborative work environment.
- Address issues to ensure customer satisfaction.
Requirements:
- 10 years of experience in payment operations or a related field.
- Strong understanding of wire transfer, ACH, and SWIFT payment processing.
- Detailed understanding of payment platforms, relevant data formats, and governing rules and regulations.
- Ability to develop and coach team members with proven ability to achieve results.
- Strong decision-making skills and effective communication skills.
About SMBC:
SMBC Group is a top-tier global financial group with a 400-year history. We offer a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. Our Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries.
Equal Employment Opportunity:
SMBC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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