Director - Payment Operations Specialist

7 days ago


Los Angeles, California, United States SMBC Full time
Job Description

At SMBC, we are seeking a highly skilled Director - Payment Operations to join our team. This role is responsible for overseeing the daily operations of our payment processing department, ensuring seamless transaction processing, and providing exceptional customer service.

Key Responsibilities:

  • Act as the primary point of contact for internal colleagues and external clients regarding customer transaction processing.
  • Ensure all daily processing is completed for ACH, wires, and customer inquiries by required deadlines while maintaining expected quality levels.
  • Implement and enforce internal controls to mitigate risks associated with transaction processing.
  • Act as a point of escalation for complex inquiries or issues related to wire transfers.
  • Cooperate with related support teams and front office teams to ensure a collaborative work environment.
  • Address issues to ensure customer satisfaction.

Requirements:

  • 10 years of experience in payment operations or a related field.
  • Strong understanding of wire transfer, ACH, and SWIFT payment processing.
  • Detailed understanding of payment platforms, relevant data formats, and governing rules and regulations.
  • Ability to develop and coach team members with proven ability to achieve results.
  • Strong decision-making skills and effective communication skills.

About SMBC:

SMBC Group is a top-tier global financial group with a 400-year history. We offer a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. Our Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries.

Equal Employment Opportunity:

SMBC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.


  • Payment Specialist

    1 month ago


    Los Angeles, California, United States Crystal Stairs Full time

    Job SummaryCrystal Stairs is seeking a highly skilled Payment Specialist to join our team. As a Payment Specialist, you will be responsible for reviewing, processing, and printing provider payments, as well as resolving any concerns related to payments.Key ResponsibilitiesProcess and print provider payments exported from the EHS CCP databases.Assist with...


  • Los Angeles, California, United States Specialist Direct Full time

    About Specialist DirectWe are a leading telehealth company specializing in organ transplant services. Our cloud-based diagnostic solutions have improved organ utilization and increased placements nationwide.The RoleAs our Client Support Manager, you will oversee our 24/7 Client Support team, ensuring seamless client interactions and efficient workflow...


  • Los Angeles, California, United States Specialist Direct, Inc. Full time

    About Specialist DirectSpecialist Direct, Inc. is a pioneering telehealth company revolutionizing organ transplant care in the US. Founded in 2015, our cloud-based diagnostic solutions have significantly improved organ utilization and placement rates.The RoleWe are seeking a seasoned Client Support Manager to lead our 24/7 Client Support team. As a key...


  • Los Angeles, California, United States SMBC Full time

    Job SummarySMBC Group is a top-tier global financial group with a 400-year history. We offer a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. Our Group has over 130 offices and 80,000 employees worldwide in nearly 40 countries.Key ResponsibilitiesAct as the primary point of contact for...


  • Los Angeles, California, United States Tik Tok Full time

    Job SummaryAs a Payment Security Specialist at TikTok, you will play a key role in empowering our platform to achieve overall payment success by way of payment security. You will contribute to the development of industry-leading capabilities to protect TikTok and our users from emerging payment threats and ensure secure payment growth.Responsibilities•...


  • Los Angeles, California, United States iNtegrity+ Full time

    Job Title: Payment Operations ManageriNtegrity+ is seeking a highly skilled Payment Operations Manager to join our team. As a key member of our payments team, you will be responsible for building and managing relationships with card brands, sponsor banks, and settlement platforms.Responsibilities:Implement BINs and ICAs and manage relationships with...


  • Los Angeles, California, United States GG US Operations Full time

    Job Summary:GG US Operations is seeking a seasoned leader to manage and direct the operation of multiple airline catering units or "flight kitchens" with gross revenues of $60+ million and a direct and indirect headcount of 700+ employees.The successful candidate will provide full leadership and operational accountability for the performance and P&L...


  • Los Angeles, California, United States SBT Full time

    Job SummarySBT is seeking a seasoned Director of Billing to lead our financial operations team. As a key member of our leadership team, you will be responsible for overseeing the billing and collections functions, ensuring accurate and timely processing of claims, and maintaining compliance with healthcare regulations.Key Responsibilities:Leadership &...


  • Los Angeles, California, United States Goldman, Magdalin, Straatsma LLP Full time

    We are seeking a skilled Financial Operations Specialist to provide financial, administrative and clerical services at Goldman, Magdalin, Straatsma LLP. The ideal candidate will have a solid understanding of basic accounting principles, fair credit practices and collection regulations.The Financial Operations Specialist will be responsible for ensuring...


  • Los Angeles, California, United States Caforthearts Full time

    Job Title: Director of Finance and OperationsJob Summary:We are seeking a highly skilled and experienced Director of Finance and Operations to join our team at Caforthearts. The successful candidate will be responsible for providing strategic leadership and vision to our finance and operations functions, ensuring the accuracy and timeliness of financial...


  • Los Angeles, California, United States Goldman, Magdalin, Straatsma LLP Full time

    Collections SpecialistWe are seeking a skilled Collections Specialist to provide financial, administrative, and clerical services to our clients at Goldman, Magdalin, Straatsma LLP.Key Responsibilities:Facilitate payment of invoices due by sending bill reminders and contacting clients for past due payments.Process accounting receivables and incoming payments...


  • Los Angeles, California, United States Goldman, Magdalin, Straatsma LLP Full time

    Collections SpecialistWe are seeking a skilled Collections Specialist to provide financial, administrative, and clerical services to our clients at Goldman, Magdalin, Straatsma LLP. The ideal candidate will have a solid understanding of basic accounting principles, fair credit practices, and collection regulations.Key Responsibilities:Facilitate payment of...


  • Los Angeles, California, United States Goldman, Magdalin, Straatsma LLP Full time

    Collections SpecialistWe are seeking a skilled Collections Specialist to provide financial, administrative, and clerical services to our clients. The ideal candidate will have a solid understanding of basic accounting principles, fair credit practices, and collection regulations.Key Responsibilities:Facilitate payment of invoices due by sending bill...


  • Los Angeles, California, United States JWCH Institute Full time

    Job Summary:Wesley Health Centers is seeking a highly experienced Director of Operations to lead the development and management of our Skid Row Collaborative network. This position will work closely with agency directors and the Chief Operations Officer to coordinate and improve healthcare delivery for homeless individuals in Skid Row.The ideal candidate...


  • Los Angeles, California, United States 3 Bridge Networks Full time

    Director of Accounts PayableAt 3 Bridge Networks, we are seeking a highly skilled and experienced Director of Accounts Payable to join our dynamic team. As a key member of our financial operations, you will be responsible for overseeing the accounts payable and receivable functions for our management company and affiliated entities.Key Responsibilities:Lead...


  • Los Angeles, California, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company that is revolutionizing the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.About this RoleWe are seeking a highly...


  • Los Angeles, California, United States Kira Learning Full time

    About Kira LearningKira Learning is a pioneering education technology company that is revolutionizing the way computer science and artificial intelligence are taught and learned. Our mission is to empower teachers and prepare students for a world where technology and science play a pivotal role in everyone's lives.About this RoleWe are seeking a highly...

  • Operations Director

    1 month ago


    Los Angeles, California, United States iNtegrity+ Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at iNtegrity+. As a key member of our operations team, you will be responsible for building and managing relationships with card brands, sponsor banks, and settlement platforms. Your expertise in payment solutions, payment gateways, and credit card transactions...


  • Los Angeles, California, United States Helpmates Full time

    Medical Insurance Payment ReviewerWe are seeking a detail-oriented professional to join our team as a Medical Insurance Payment Reviewer. This is a temporary, on-site position in the Cerritos area, covering for a medical leave.Key Responsibilities:Review and analyze insurance payments against contracts to ensure accuracy and compliance.Identify and document...

  • Operations Director

    3 weeks ago


    Los Angeles, California, United States EPIP Full time

    About the PositionGreat Public Schools Now is seeking a highly skilled and results-driven professional to serve as its Director of Operations.The Director of Operations will work closely with the Managing Director to design, analyze, and manage the systems that ensure the financial and operational health of the organization.Key ResponsibilitiesOversee GPSN's...