Talent Operations Design Manager
1 week ago
Netflix House is a permanent, always-on entertainment venue where guests can step into their favorite stories and have immersive experiences. Our goal is to increase fandom for our members by creating unique experiences and merchandise offerings that promote our titles and build them into title brands.
The RoleWe are seeking a strategic, user-centric leader to design the talent systems and workflows for Netflix House. This role will support the launch of the first two Netflix Houses and oversee the steady-state operational growth of multiple locations. As a member of our Talent Experience Operations leadership team, you will help shape the multi-year vision and roadmap for Talent operations in alignment with the broader Talent/TEO strategy.
Responsibilities- Gain an in-depth understanding of the Netflix House business, organizational context, and help shape the multi-year vision and roadmap for Talent operations.
- Design and implement talent systems and workflows to support both on-site salaried and hourly employees, ensuring their operational needs are met efficiently and effectively.
- Lead the execution of talent experience operations projects that involve multiple workflows and cross-functional teams within the retail environment.
- 5+ years experience in talent operations design and delivery in the retail sector.
- International retail experience in talent operations design and delivery is a plus, but not required.
- A strong systems thinker with the ability to prioritize effectively and build sustainable solutions from the ground up.
- Experience in enhancing user experience and operational effectiveness through user-centered design thinking, automation, offshoring, outsourcing, etc.
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Talent Experience Operations Specialist
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