Customer Service Representative
4 days ago
We are seeking a talented and caring professional to join our team as a Customer Service Representative at State Farm Agency in Plantation, FL.
This is a position focused on delivering exceptional customer service for a well-established State Farm Agent. While insurance experience is not required, we will train the right person with the right skill set.
Key Responsibilities:- Answer phones and greet clients in a friendly and professional manner.
- Establish and maintain strong customer relationships through follow-up and communication.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused approach to educate customers about insurance options and provide personalized solutions.
- Competitive base salary plus commission/bonus structure.
- Paid time off (vacation and personal/sick days).
- Retirement plan with company match.
- Group life insurance.
- Valuable experience and growth opportunities within our office.
- Excellent communication skills - written, verbal, and listening.
- Self-motivated and detail-oriented individual.
- Proactive problem solver with ability to work in a team environment.
- Ability to assess customer needs and conduct effective interviews.
- Ability to effectively relate to customers and provide personalized service.
- Property Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
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