Patient Experience Liaison

1 week ago


Sens, Bourgogne-Franche-Comté, United States PracticeTek Full time
About Us

PracticeTek is a leading healthcare technology company that provides comprehensive software solutions to various medical clinics. Our mission is to empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.

Career Opportunity

We are seeking an experienced Customer Success Associate to join our team. This role will be based in Las Vegas, NV with a hybrid work schedule (3 days per week in office).

Job Description
  • Provide exceptional customer service by fielding inbound and outbound customer support phone calls and email-based tickets
  • Thoroughly document support issues and resolutions via web-based ticketing system
  • Maintain a deep understanding of ChiroTouch products and services
  • Assist with and participate in special projects and initiatives
  • Deliver high levels of customer satisfaction
Competencies Required
  • Demonstrated experience with software support and customer service
  • Technical aptitude with desktop software applications
  • Strong analytical and problem-solving skills
  • Excellent communication skills (both written and verbal)
Compensation

We offer a competitive salary range of $33,050 - $68,650 for this position, which includes internal and external market factors as well as individual experience and skills.

Benefits

At PracticeTek, we strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, disability, protected veteran status, or any other basis which is protected under applicable law.



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