Patient Services Advisor
1 week ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Responsibilities:Key Responsibilities:
- Compliance with customer service standards to address all patient care items regarding their Urgent Care visit via tasking, fax, email, and telephone
- Resolve complex issues, rarely deferring to the Patient Care Coordinator for both incoming and outgoing calls
- Assist patients with appointment questions, medication questions, lab results and lab orders per SMA protocol through telephonic support
Accountabilities:
- Follow standard SMA protocols, processes, and policies to include but not limited to the following: Medication, Lab orders, Preventative Services and Disease/Condition Case Management
- Documents all calls and actions taken according to department protocol (6 R's - Right MRN, Right Patient, Right Provider, Right Location, Right reason, and Right appointment)
Requirements:
- High School Diploma/GED (or higher)
- CPR certified or able to obtain certification within 30 days of hire
- 1+ year of experience in a support role in a hospital/healthcare setting
About UnitedHealth Group:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.
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