Patient Care Navigator

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Optum Full time
Unlock a Fulfilling Career as a Patient Care Coordinator

We are seeking a highly skilled and compassionate Patient Care Navigator to join our team. As a key member of our clinical team, you will play a vital role in supporting the delivery of exceptional patient care.

Competitive Salary Range: $16.00 - $28.27 per hour (Nevada Residents Only)

In this rewarding role, you will have the opportunity to work with a diverse range of patients, providing personalized support and assistance to ensure they receive the best possible care. Your expertise will be valued as you collaborate with healthcare professionals to coordinate patient services and resolve any issues that may arise.

About the Job
  • Key Responsibilities:
  • Provide exceptional customer service to patients and families
  • Greet and check-in patients, ensuring accurate demographic information is recorded
  • Collect co-pays and adhere to cash handling policies
  • Schedule appointments and verify visit types and primary care providers
  • Manage waiting room cleanliness and communicate effectively with patients
  • Work closely with back-office staff to ensure smooth patient flow
  • Resolve service issues and complaints, escalating to management or clinical personnel when necessary
  • Process incoming films/CDs and returns, utilizing computer systems to track documentation
  • Prepare release forms and finalize reports for loan-out purposes
  • Mail imaging results to providers
  • Rotate through Imaging Departments, including satellite offices, as needed
  • Assist coworkers and team members with duties, including floating to other areas
  • Process referrals and perform other assigned tasks
Requirements and Qualifications
  • Education: High School Diploma/GED (or higher)
  • Certifications: BLS certified (or able to obtain certification within 30 days of hire)
  • Experience: 1+ years of customer service experience, 1+ years of experience in a healthcare setting
  • Skills: Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
  • Travel Requirements: Ability to travel 10% of the time with independent means of transportation during work hours
Benefits and Opportunities
  • Comprehensive Benefits Package: Medical Plan options, Health Spending Account, Health Savings Account, Dental, Vision, Life & AD&D Insurance, Short-term disability, Long-term Disability coverage, 401(k) Savings Plan, Employee Stock Purchase Plan, Education Reimbursement, Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

We are an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. If you are passionate about delivering exceptional patient care and value your skills, we encourage you to apply for this exciting opportunity.


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