Office Operations Manager

7 days ago


Kalamazoo, Michigan, United States LanceSoft Full time

Job Summary:

LanceSoft is seeking a highly skilled and experienced Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Provide timely and effective customer service to clients, responding to inquiries and resolving issues in a professional and courteous manner.
  • Administer customer accounts, reviewing service and/or spare product requirements to ensure compliance with existing terms and conditions.
  • Establish and maintain strong relationships with clients through regular communication and efficient servicing of customer requests.
  • Prepare and submit correspondence in response to customer inquiries, maintaining confidentiality and adhering to company policies.
  • Coordinate with various departments to resolve customer issues, prioritizing requests and committing to reasonable production and/or provisioning lead times.
  • Release repairs to production, submitting work orders to schedulers and updating sales orders with delivery dates and repair costs.
  • Enter and manipulate data on spreadsheets, databases, or file management programs, performing a broad range of typing projects with high accuracy and speed.
  • Set priorities and procedures for accomplishing work, delegating tasks to others as needed and offering support and assistance.
  • Collect data, conduct research, and compile information for reports and projects, using mathematical calculations and analytical skills.
  • Communicate effectively with team members, functional departments, and clients, screening calls, responding to routine questions, and receiving and/or escorting visitors.

Requirements:

  • Minimum of three years of increasing complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities.
  • Bachelor's degree required.
  • Working knowledge of R-Card.
  • Client knowledge is preferred.
  • Thorough knowledge of office equipment, administrative procedures, and/or terminology in functional area.
  • Ability to accurately record meeting proceedings, where applicable.
  • Proficient with Microsoft Suite software, with intermediate to advanced skill in Excel.
  • Must demonstrate effective verbal, written, and interpersonal communication skills.
  • Ability to work effectively with others and be a participative team player.


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