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Customer Service Representative

2 months ago

Tacoma, Washington, United States Rollins Full time

About Us

At Rollins, our purpose is to help protect the world where we live, work, and play.

We are a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.

Our Team

Our Customer Service Specialists are committed to this purpose.

They are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth.

Job Responsibilities

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested

What We Offer

  • Competitive hourly pay
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs

About the Role

This is an ideal position for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing their career.

The successful candidate will have a strong work ethic and capacity to handle high work volume in a great teamwork environment.

They will be proficient in MS Outlook, Word and Excel, and have experience in scheduling or dispatch in a service industry.

They will be able to pass a drug screen and meet the job requirements and perform job duties with or without accommodations.

Requirements

  • High School/GED or better
  • 2 years: Proven customer service experience
  • 1 year: Proficiency in MS Outlook, Word and Excel
  • Preferred: 3-4 years: Scheduling or dispatch experience in a service industry a plus

Equal Opportunity Employer

Rollins is an equal opportunity employer and welcomes applications from diverse candidates.