Client Support Representative

2 weeks ago


Garner, North Carolina, United States The BarTech Group, Inc. Full time

Company Overview
The BarTech Group, Inc. is a premier staffing organization specializing in engineering, technical, and professional recruitment. We collaborate with some of the largest companies across the nation to deliver exceptional staffing solutions.

Position Summary
We are currently seeking a dedicated Customer Service Specialist to join our team on a contract basis. This role presents an excellent opportunity to gain valuable experience with a leading organization.

Key Responsibilities
As a Customer Service Specialist, your primary responsibilities will include:

  • Monitoring SS9 for orders by operation center and verifying the appropriate resources in each operation center using Arcos.
  • Ensuring the validity and workability of orders in S.A.P. and dispatching them to the appropriate field resources.
  • Handling incoming calls from Distribution Service Technicians and assisting in modifying or creating orders to meet their requests.
  • Responding to calls and emails from various Hybrid-Customer Care groups to address ongoing customer issues throughout the day.

Qualifications
The ideal candidate will possess:

  • A minimum of one year of experience in a customer service role.
  • Proficiency in S.A.P. and S.S.9, along with general computer skills.

Work Schedule
This position follows a rotating schedule between 6 AM to 2 PM and 9 AM to 5 PM, with overtime included in the rotation. The work week is hybrid, with specific days designated for remote work and in-office presence.

Benefits
As a Customer Service Specialist with The BarTech Group, Inc., you will enjoy a competitive compensation package that includes:

  • Medical, dental, and vision coverage.
  • 401(k) plan with employee contribution opportunities.
  • 529 college savings program.

Commitment to Diversity
The BarTech Group, Inc. is an equal-opportunity employer dedicated to fostering diversity and inclusion in the workplace. We welcome all qualified applicants and ensure reasonable accommodations for individuals with disabilities throughout the application and interview process.



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