Technical Support Specialist

7 days ago


San Francisco, California, United States Datadog Full time

Technical Support Engineer 2, Premier

At Datadog, we're seeking a skilled Technical Support Engineer 2 to join our Premier team. As a key member of our Technical Solutions team, you'll play a critical role in educating potential clients and ensuring existing customers are happy and successful.

Key Responsibilities:

  • Engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate clients on the use of the platform.
  • Reproduce technical issues and dive into Datadog's 400+ integrations.
  • Become demo certified and lead a three-pillar demo to customers.
  • Participate in product conversations with internal teams based on feedback from client interactions.
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s).
  • Work from a Datadog office 3-5 days per week.

Requirements:

  • Experience using Zendesk, Jira, Confluence, or similar software.
  • An engineer with previous technical troubleshooting and/or programming experience.
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • An effective written and verbal communicator.
  • A tinkerer with some programming experience and a basic knowledge of Linux.
  • Able to work a rotating schedule that requires weekend availability.

What We Offer:

  • Generous and competitive global and US benefits.
  • New hire stock equity (RSUs) and employee stock purchase plan.
  • Continuous career development and pathing opportunities.
  • Product training to develop an in-depth understanding of our product and space.
  • Best in breed onboarding.
  • Internal mentor and buddy program cross-departmentally.
  • Friendly and inclusive workplace culture.

Benefits and growth opportunities may vary based on the country of employment and the nature of employment with Datadog.



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