Technical Support Specialist
7 days ago
Technical Support Engineer 2, Premier
At Datadog, we're seeking a skilled Technical Support Engineer 2 to join our Premier team. As a key member of our Technical Solutions team, you'll play a critical role in educating potential clients and ensuring existing customers are happy and successful.
Key Responsibilities:
- Engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate clients on the use of the platform.
- Reproduce technical issues and dive into Datadog's 400+ integrations.
- Become demo certified and lead a three-pillar demo to customers.
- Participate in product conversations with internal teams based on feedback from client interactions.
- Train as a highly knowledgeable specialist in one or more Datadog product area(s).
- Work from a Datadog office 3-5 days per week.
Requirements:
- Experience using Zendesk, Jira, Confluence, or similar software.
- An engineer with previous technical troubleshooting and/or programming experience.
- Self-motivated, detail-attentive, and have a desire for continuous learning.
- A critical thinker who defaults to a client-centric approach.
- An effective written and verbal communicator.
- A tinkerer with some programming experience and a basic knowledge of Linux.
- Able to work a rotating schedule that requires weekend availability.
What We Offer:
- Generous and competitive global and US benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop an in-depth understanding of our product and space.
- Best in breed onboarding.
- Internal mentor and buddy program cross-departmentally.
- Friendly and inclusive workplace culture.
Benefits and growth opportunities may vary based on the country of employment and the nature of employment with Datadog.
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