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Senior Technical Support Engineer

1 month ago

San Francisco, California, United States TIBCO Software Full time
Job Title: Senior Technical Support Engineer

Are you a technical expert looking for a challenging role in a fast-paced environment? We are seeking a Senior Technical Support Engineer to join our team.

Key Responsibilities:

  • Provide in-depth technical support to customers via chat, email, or phone.
  • Analyze complex technical issues and develop effective solutions.
  • Mentor junior team members and assist with training and development.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Stay up-to-date with industry trends and technologies.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 4+ years of experience in technical support.
  • Expertise in computing, networking, and web browsers.
  • Strong knowledge of Microsoft Office suite and Single Sign On (SSO) technologies.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Cloud Software Group is an Equal Opportunity Employer.