Technical Support Manager

2 weeks ago


Atlanta, Georgia, United States Haivision MCS Full time
Job Title: Technical Support Manager

Haivision MCS is seeking a highly skilled Technical Support Manager to oversee the day-to-day activities and priorities of a team of Technical Support Engineers. The ideal candidate will have a proven track record of delivering first-class support to customers and managing a team of technical experts.

Key Responsibilities:

  • Oversee the day-to-day activities and priorities of a team of Technical Support Engineers
  • Manage escalations and intervene in complex technical issues
  • Act as a role model for the team and provide constructive feedback to employees
  • Keep the team informed of new information related to products, procedures, and trends

Requirements:

  • University degree in Computer Science, Software Engineering, or equivalent combination of technical training and work experience
  • Minimum of ten years of experience in a Support environment in a technology-based company with a minimum of five years managing a Technical Support, Customer Success, or Professional Services team
  • Proven history of directly supporting customer relationships in technical applications
  • Hands-on expertise with UDP, TCP, RTP, and other video protocols
  • Solid understanding of Real-time transport protocols such as RTP, MPEG2-TS, RTMP, HLS, and HDS, and Session protocols such as SIP and STSP

Why Work at Haivision MCS?

Haivision MCS is a small, cohesive group that provides exceptional products to a loyal and diverse client base. We're a group of people who enjoy working together as well as with our awesome technology. We support professional growth and a comfortable work/life balance. Team members enjoy competitive compensation with full benefits, flexible schedules, ergonomic working stations, and other perks. Our relaxed but inspiring headquarters is nested in Atlanta's flourishing Armour Yards, right across the street from SweetWater Brewery and directly adjacent to Fox Brother's BBQ.

Haivision MCS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.



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