Technical Support Manager

3 weeks ago


Atlanta, Georgia, United States Manhattan Full time
Technical Support Manager

We're seeking a highly skilled Technical Support Manager to join our team at Manhattan Associates. As a key member of our Customer Services Organization, you'll be responsible for managing post-implementation technical support processes for our supply chain commerce technology.

Key Responsibilities:
  • Coordinate a cross-functional team of supply chain consultants and analysts to resolve software defects, provide configuration assistance, and address operational and data issues.
  • Set daily objectives, monitor employee progress, provide mentoring, conduct performance reviews, and contribute to hiring and promotion decisions to ensure efficient operations.
  • Manage day-to-day work requests with our India teams and actively participate in status meetings with the support team.
  • Oversee projects from initiation through delivery, proactively identifying and resolving critical business, technical, and operational issues.
Requirements:
  • Bachelor's or foreign equivalent degree in computer science, industrial engineering, logistics, information systems, or a related technical field.
  • 5 years of progressively responsible experience developing, supporting, or implementing application software in any supply chain domain.
  • 3 years of experience with database troubleshooting and developing in SQL or related relational database.
  • 3 years of experience developing in Unix, Linux, or Windows operating systems.
What We're Looking For:
  • Prior experience with WM (warehouse management) products or a supply chain background.
  • Strong collaborative/analytical skills with the ability to resolve sophisticated issues in a fast-paced and ambitious environment.
  • Strong focus on leadership, processes, client management, and client satisfaction.

We're committed to diversity and inclusion at Manhattan Associates. Our team members' backgrounds, experiences, and perspectives add to our unique culture. We're an Equal Employment Opportunity Employer and welcome qualified applicants from all backgrounds.



  • Atlanta, Georgia, United States Ranger Technical Resources Full time

    Job Title: Technical AnalystRanger Technical Resources is seeking a highly skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for providing technical assistance and exceptional customer service in resolving complex network and infrastructure issues.Key Responsibilities:Provide technical support and assistance to...


  • Atlanta, Georgia, United States Ranger Technical Resources Full time

    Job Title: Technical AnalystRanger Technical Resources is seeking a highly skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for providing technical assistance and exceptional customer service in resolving complex network and infrastructure issues.Key Responsibilities:Provide technical support and assistance to...


  • Atlanta, Georgia, United States Manhattan Associates Full time

    Technical Support ManagerWe're seeking a highly skilled Technical Support Manager to join our team at Manhattan Associates. As a key member of our Customer Services Organization, you'll be responsible for managing post-implementation technical support processes for our projects.In this role, you'll coordinate a cross-functional team of supply chain...


  • Atlanta, Georgia, United States Haivision MCS Full time

    Technical Support ManagerThe Technical Support Manager at Haivision MCS is responsible for delivering exceptional support to our customers. This role oversees the daily activities and priorities of a team of technical support engineers, ensuring timely resolution of customer issues. The TSM will also manage escalations, intervene in complex technical issues,...


  • Atlanta, Georgia, United States Manhattan Full time

    Technical Support ManagerWe're seeking a highly skilled Technical Support Manager to join our team at Manhattan Associates. As a key member of our Customer Services Organization, you'll be responsible for managing post-implementation technical support processes for our projects.Key Responsibilities:Coordinate a cross-functional team of supply chain...


  • Atlanta, Georgia, United States Manhattan Associates Full time

    Technical Support ManagerAt Manhattan Associates, we're committed to delivering exceptional supply chain commerce technology solutions. As a Technical Support Manager, you'll play a critical role in ensuring our customers receive top-notch support and service.Key Responsibilities:Manage post-implementation technical support processes for Manhattan Customer...


  • Atlanta, Georgia, United States Manhattan Associates Full time

    Technical Support ManagerWe're seeking a highly skilled Technical Support Manager to join our team at Manhattan Associates. As a key member of our Customer Services Organization, you'll be responsible for managing post-implementation technical support processes for our projects.In this role, you'll coordinate a cross-functional team of supply chain...


  • Atlanta, Georgia, United States Axon Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our Fusus by Axon team. As a Technical Support Manager, you will be responsible for leading a team of technical support representatives to provide exceptional customer support across hardware, software, and network environments.Key ResponsibilitiesLead and manage...


  • Atlanta, Georgia, United States Haivision MCS Full time

    Job Summary:The Technical Support Manager will oversee the day-to-day activities and priorities of a team of 3-5 Technical Support Engineers at varying tier levels. This role is responsible for ensuring the delivery of first-class support to Haivision MCS' customers.Key Responsibilities:Manage the hiring, training, scheduling, coaching, and disciplining of...


  • Atlanta, Georgia, United States Axon Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our Fusus by Axon team. As a key member of our support team, you will be responsible for leading a team of technical support representatives to provide exceptional customer support across hardware, software, and network environments.Key ResponsibilitiesLead and...


  • Atlanta, Georgia, United States Axon Full time

    Join Axon and Make a DifferenceAt Axon, we're on a mission to Protect Life. We're a team of innovators, explorers, and problem-solvers who are passionate about creating a safer, better world. As the Manager of our Fusus by Axon Technical Support team, you'll play a critical role in helping us achieve our mission.About the RoleWe're seeking a highly skilled...


  • Atlanta, Georgia, United States Haivision MCS Full time

    Job Title: AV Technical Support ManagerHaivision MCS is seeking a highly skilled and experienced AV Technical Support Manager to join our team. As a key member of our support team, you will be responsible for ensuring the delivery of first-class support to our customers.Key Responsibilities:Lead a team of technical support engineers in providing timely and...


  • Atlanta, Georgia, United States Haivision MCS Full time

    Job Title: AV Technical Support ManagerThe AV Technical Support Manager is a critical role within Haivision MCS, responsible for ensuring the delivery of exceptional support to our customers. This position oversees the day-to-day activities and priorities of a team of technical support engineers, providing guidance and support to resolve complex technical...


  • Atlanta, Georgia, United States Haivision MCS Full time

    {"title": "Technical Support Manager", "subtitle": "Join Haivision MCS", "content": "As a Technical Support Manager at Haivision MCS, you will be responsible for ensuring the delivery of first-class support to our customers. You will oversee the day-to-day activities and priorities of a team of 3-5 Technical Support Engineers at varying tier levels and...


  • Atlanta, Georgia, United States Nuvei Full time

    Job Title: Technical Support SpecialistNuvei is seeking a highly skilled Technical Support Specialist to join our fast-growing Technical Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our Enterprise clients, resolving technical issues, and providing guidance on the use of our products and...


  • Atlanta, Georgia, United States Nlb Services Full time

    Job Title: Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team at NLB Services. As a Technical Support Analyst, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our technology systems.Key Responsibilities:Provide 7x24x365 coordination,...


  • Atlanta, Georgia, United States TEKsystems co Allegis Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at TEKsystems c/o Allegis Group. As a Technical Support Analyst, you will be responsible for providing exceptional technical support to our C-level, AVP, VP, and administrative assistants.Key ResponsibilitiesProvide timely and effective technical support to our...


  • Atlanta, Georgia, United States V R Della Infotech Inc Full time

    Job Title: Technical SupportJob Summary:V R Della Infotech Inc is seeking a highly skilled Technical Support professional to join our team. As a Technical Support specialist, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide...


  • Atlanta, Georgia, United States Centegix Full time

    Job Title: Technical Support SupervisorAt Centegix, we are seeking a highly skilled Technical Support Supervisor to lead our team of technical support analysts. As a Technical Support Supervisor, you will play a critical role in ensuring our customers' technical issues are resolved quickly and accurately, providing a seamless experience of our Safety...


  • Atlanta, Georgia, United States Dentsu McGarry Bowen LLC Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Dentsu McGarry Bowen LLC. As a Technical Support Specialist, you will be responsible for providing second-level support to our global user base, working with market-leading ITSM Service Management tools.Key Responsibilities:Provide...