Technical Support Manager
3 weeks ago
We're seeking a highly skilled Technical Support Manager to join our team at Manhattan Associates. As a key member of our Customer Services Organization, you'll be responsible for managing post-implementation technical support processes for our supply chain commerce technology.
Key Responsibilities:- Coordinate a cross-functional team of supply chain consultants and analysts to resolve software defects, provide configuration assistance, and address operational and data issues.
- Set daily objectives, monitor employee progress, provide mentoring, conduct performance reviews, and contribute to hiring and promotion decisions to ensure efficient operations.
- Manage day-to-day work requests with our India teams and actively participate in status meetings with the support team.
- Oversee projects from initiation through delivery, proactively identifying and resolving critical business, technical, and operational issues.
- Bachelor's or foreign equivalent degree in computer science, industrial engineering, logistics, information systems, or a related technical field.
- 5 years of progressively responsible experience developing, supporting, or implementing application software in any supply chain domain.
- 3 years of experience with database troubleshooting and developing in SQL or related relational database.
- 3 years of experience developing in Unix, Linux, or Windows operating systems.
- Prior experience with WM (warehouse management) products or a supply chain background.
- Strong collaborative/analytical skills with the ability to resolve sophisticated issues in a fast-paced and ambitious environment.
- Strong focus on leadership, processes, client management, and client satisfaction.
We're committed to diversity and inclusion at Manhattan Associates. Our team members' backgrounds, experiences, and perspectives add to our unique culture. We're an Equal Employment Opportunity Employer and welcome qualified applicants from all backgrounds.
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Atlanta, Georgia, United States Haivision MCS Full time{"title": "Technical Support Manager", "subtitle": "Join Haivision MCS", "content": "As a Technical Support Manager at Haivision MCS, you will be responsible for ensuring the delivery of first-class support to our customers. You will oversee the day-to-day activities and priorities of a team of 3-5 Technical Support Engineers at varying tier levels and...
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