Technical Support Manager

1 month ago

Atlanta, Georgia, United States NCR Voyix Full time
About NCR VOYIX

NCR VOYIX Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

Job Summary

The Technical Support Manager is a working manager's position focused on diagnosing, troubleshooting, and repairing various hardware and software systems for executives and their direct reports. This individual must have a high level of discretion, professionalism, and dedication to customer service.

Key Responsibilities
  • Lead a small team of Executive Office support members, evaluating their technical skills, soft skills, and ability to comply with job requirements and scheduling.
  • Provide support to executive customers, answering questions and resolving technical issues.
  • Onsite IT & audiovisual support primarily focused on executive team.
  • Office 365 administration & support skills.
  • Mac OS, iPad, & iPhone support skills.
  • Windows & Android support skills.
  • Provide preventative hardware maintenance, replacement, and repair of desktops and laptop computers.
  • Must be able to thoroughly explain in simple terms new technology and complex technology changes in simple, easy-to-understand terms.
  • Must have the ability to work in a high-pressure environment, including longer hours when necessary.
  • Conference & event support - Install, configure, monitor, and support video conferencing systems, IT/AV environments for conferences, meetings, and events, room scheduling systems and equipment.
  • Provide presentation support, which may include importing and manipulating PowerPoint slides and supporting the capture, editing, and publishing of presentations from events.
  • Create clear and concise how-to documentation for supported equipment and resources within the organization.
  • Support of local IT infrastructure (Wi-Fi, printers, etc.).
  • Continuous review and improvement of technologies & standards.
  • Basic project management skills (Events, Conferences, Infrastructure Improvements, etc.).
  • Work on IT service desk requests.
Requirements
  • 1-2 years supervisory experience.
  • Strong and confident verbal and written communication skills with C-level executives.
  • Output and efficiency-driven mindset with a forthcoming attitude.
  • Excellent troubleshooting skills & ability to follow a structured methodology to solve problems.
  • Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks.
  • 3+ years proven knowledge of using Microsoft's 365 product suite.
  • 3+ years of experience providing end-user support for Apple products (Mac OS, iOS, iPadOS).
  • 3+ years of experience supporting Windows & Android devices.
  • Experience troubleshooting audiovisual issues (conferencing infrastructure, connectivity, etc.).
  • Understanding of basic networking concepts.
  • Ability to maintain a high degree of professionalism in high-pressure situations.
  • Must maintain a professional appearance on a regular basis.
  • Ability to be on-call and work late hours & weekends occasionally as needed by the business.

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