Customer Relationship Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States Aaron's Full time
About the Role

Aaron's is a leading sales and lease-to-own retail company that offers quality brand names and superior customer service. We're seeking a highly skilled Customer Accounts Advisor to join our team.

Key Responsibilities
  • Deliver exceptional customer experiences, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
  • Build strong relationships with customers over the phone and face-to-face to help them achieve their goals.
  • Develop and maintain updated customer information in our store computer system and document all customer payment appointments.
  • Sell customers on the benefits of timely lease agreement renewal payments and assist in setting and achieving daily, weekly and monthly revenue and renewal goals.
Requirements
  • Must be at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record) in the United States or at least 18 years old in Canada.
  • Ability to work a schedule of hours varying from 8 am to 9 pm and lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred, along with a high school diploma or equivalent.
What We Offer
  • A competitive hourly rate ranging from $14.25 to $15.00, with opportunities for incentive pay based on performance.
  • An excellent benefits package, including Sundays off, employee assistance program, employee purchase program with exclusive discounts, physical and financial well-being programs, tuition reimbursement, employee business resource groups, 401(k) plan with contribution matching, paid time off, life and disability insurance, medical, dental and vision insurance, paid paternal leave, and stock purchase plans.

Aaron's Total Rewards provide a comprehensive support system for our team members, enabling them to succeed in their roles and beyond. We celebrate our diversity and are committed to creating an inclusive work environment where everyone feels valued and empowered to grow.



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