Customer Service Specialist for Corrugated Manufacturing

7 days ago


Philadelphia, Pennsylvania, United States Weber Display & Packaging Full time
About Weber Display & Packaging

We are a manufacturer of corrugated products and displays with over a century of experience in the corrugated packaging and display field.

Job Summary

We are seeking a highly motivated Customer Service Specialist to support our sales team by handling in-house responsibilities of sales and customer support.

Key Responsibilities
  • Develop and maintain relationships with internal and external customers and vendors.
  • Manage upfront activities from design through the pre-production process.
  • Ensure timely and accurate order entries.
  • Purchase various corrugated and non-corrugated components in a cost-effective and efficient manner.
  • Investigate and support customer issues and complaints to ensure they are addressed and rectified.
  • Support the sales team by coordinating and communicating accurate information flow throughout all departments within the organization.
  • Work efficiently to achieve customer satisfaction in all aspects of the process.
Requirements
  • Bachelor's degree preferred; prior related experience a plus.
  • Strong organizational skills and the ability to service numerous accounts and personalities.
  • Team player with great problem-solving abilities.
  • Ability to think on your feet and adapt to a fast-changing environment with high customer demands.
  • Must be strong with numbers and financials.
  • Must have good computer skills and experience with Microsoft Office (Word, Excel).
What We Offer

Competitive salary: $60,000 - $80,000 per year, commensurate with experience. Great benefits including medical, dental, paid time off, and 401(k) with match and profit sharing, among others.



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