Bilingual Service Desk Technician
1 week ago
We are seeking a highly skilled Service Desk Technician to join our team at Insight Global. As a Service Desk Technician, you will provide technical support for our clients in the greater Nashville, TN area, specifically for Genesco Retail Stores in Canada.
Key Responsibilities:
- Provide call handling and technical support for POS hardware and software
- Develop and train staff on technical procedures
- Assist in handling support call volumes and troubleshoot issues
- Escalate issues to the POS Software Team as needed
- Monitor open issues and create reporting to show statistics of incoming requests
Requirements:
- Point-of-sale, retail store support experience preferred
- Linux experience/knowledge
- Call queue/center experience
- Bilingual in French
- Bachelor's degree in a technical field or 2 years equivalent work experience
- Knowledge of Linux software and basic computer hardware, software, and troubleshooting
- Proficient with Microsoft Office tools and desktop operating systems
About Us:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
Why Work with Us:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a commitment to diversity and inclusion. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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