Strategic Account Support Specialist

2 weeks ago


Waukesha WI, United States Fabick Cat Full time

Company Overview:
Fabick Cat stands as the authorized dealer for Caterpillar machinery, prime and standby power systems, parts and service, compact construction, and rental equipment across significant regions of Illinois, Missouri, Wisconsin, and the Upper Peninsula of Michigan. With a legacy spanning over a century, our headquarters are located in Fenton, Missouri. For more insights, visit our website.
At Fabick Cat, you are more than just an employee; you become part of the Fabick family.

A family that has diligently worked to establish a legacy built over 100 years through a shared vision: "To Ever Serve Our Customers Better".

This legacy has been possible due to our commitment to hiring and nurturing the finest talent available.

We prioritize investing in our workforce by empowering employees to develop the skills necessary for their success...

to create a lasting legacy.

Are you prepared to join our family legacy and contribute to our mission of being 'the premier service organization of its kind' for the next century? The Fabick family values the ongoing dedication of its employees and is proud to offer a competitive total compensation and benefits package.


Job Summary:

This role involves managing and supporting the rental operations by assisting the Strategic Account Manager and collaborating with various divisions within Fabick Cat.


Responsibilities:
Provide outstanding customer service to Strategic Accounts.

Respond to inquiries and fulfill requests for information regarding equipment from Strategic Accounts, assisting them with their rental requirements.

Prepare rental agreements and ensure all necessary documentation and insurance coverage are secured prior to equipment rental.
Oversee equipment inventory and process parts orders for rental equipment associated with Strategic Accounts.
Identify and secure additional rental opportunities for products and services with customers.
Engage in technical discussions to determine the appropriate equipment based on the specific needs of each Strategic Account.
Stay informed about changes and advancements in all rented equipment.
Manage the Irents portal for Strategic Accounts.
Ensure compliance with billing requirements and adherence to the Accounts Payable process for Strategic Accounts.
Participate in Strategic Account events alongside the Strategic Account Manager.
Undertake any additional duties as assigned.

Qualifications:
High school diploma or equivalent required.
Associate's degree preferred.
Previous experience in customer service is essential.
Familiarity with heavy machinery and allied construction equipment for rental purposes is required.
Experience in a rental counter setting is advantageous.
Strong communication skills with customers and Fabick personnel are necessary.
Candidates must demonstrate effective decision-making abilities.

These skills will be utilized in areas such as delivery requirements, rental rate quotations, equipment timelines, and coordinating with the service department for scheduling repairs to ensure equipment availability for customer needs.

Must be self-motivated and capable of working independently.

Strong Computer Skills:
Proficiency in Word, Excel, and Outlook.
Effective time management abilities.
Strong telephone communication skills.
Data entry proficiency.
Ability to engage in technical discussions with potential clients regarding equipment is preferred.
To succeed in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed above represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements:
While performing the duties of this position, the employee is regularly required to communicate effectively.

The employee frequently must sit for extended periods, stand, walk, bend, and stoop to fulfill the essential functions of this role.

Occasionally lift and/or move up to 20 pounds. Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

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