Client Monitoring Specialist
2 weeks ago
Position Summary:
The Electronic Monitoring Case Manager is tasked with overseeing clients enrolled in home monitoring programs. This role involves the installation of monitoring devices, ensuring adherence to compliance protocols, and conducting regular assessments through both electronic means and in-person evaluations.
Key Responsibilities:
- Conduct installations and removals of electronic monitoring equipment for clients, ensuring accurate documentation and data entry for new setups.
- Engage with clients weekly to evaluate and approve their schedules, ensuring alignment with established guidelines and regulations.
- Monitor alerts from electronic devices to assess client compliance, providing timely reports to relevant authorities in cases of non-compliance.
- Organize and manage appointments for client visits, administering necessary drug and alcohol tests while adhering to strict protocols.
- Maintain and inventory all monitoring equipment, addressing any technical issues promptly and reporting missing items as required.
- Ensure confidentiality and accuracy in client records, updating both physical and electronic files as necessary.
- Collaborate with judicial officials to prepare client reports and provide testimony in court when needed.
- Handle client payments, ensuring proper documentation and adherence to cash collection policies.
- Adhere to all applicable laws, regulations, and organizational policies.
- Travel within the domestic U.S. may be required.
Qualifications:
- High School diploma or equivalent is mandatory.
- Preferred experience includes six months in community corrections, electronic monitoring, or related fields.
- Familiarity with the judicial system is advantageous.
- Proficiency in Microsoft Office Suite is preferred.
- Exceptional customer service and communication skills are essential, along with strong organizational abilities.
- A valid driver's license is required.
Benefits:
- Medical Insurance
- Dental Coverage
- Vision Insurance
- 401K Plan
- Short and Long Term Disability Insurance
- Basic Life Insurance
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