ITAD Department Supervisor

7 days ago


Carol Stream, Illinois, United States Zones Full time

Job Summary:

Zones is seeking an experienced ITAD Supervisor to join our team. As an ITAD Supervisor, you will be responsible for providing operational supervision of the ITAD Department during normal shift hours. You will work directly with Integration Technicians to provide feedback, education, and growth. You will also work with the department management to develop, maintain, and update integration procedures for Zones customers.

Key Responsibilities:

  • Utilize production schedule and regular communication with Sales and Engineering staff to schedule ITAD and Repair schedules.
  • Communicate regularly with Manager, sales, and operation staff to maintain and accurate understanding of upcoming projects. Develop and promote schedules and ETAs of upcoming projects.
  • Ensure production schedules are set with delivery methods and customer specific SLAs accounted for.
  • Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers.
  • Regularly review lab equipment. Arrange for replacement of essential equipment or recommend equipment upgrades or changes as needed.
  • Must have demonstrated knowledge of PC operating systems, software, hardware, and peripherals.
  • Solid understanding of all major Windows Operating Systems.
  • Proficient in productivity applications like MS Office.
  • Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access

Requirements:

  • CompTIA A+ Certification. CompTIA Server+ or equivalent highly desirable
  • Experience managing a team of 5-10 technicians
  • Competent analytical and problem-solving skills.
  • High level of accuracy and strong attention to detail.
  • Ability to accurately prioritize technical tasks based on customer requirements.
  • Ability to work under strict time constraints.
  • Experience with customer interaction and customer satisfaction

About Zones:

Zones is a global solution provider of end-to-end IT solutions. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.



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