Client Engagement Specialist

7 days ago


Simi Valley, California, United States ResourceMFG Full time
Become a vital part of our team at ResourceMFG

Position: Client Engagement Specialist

ResourceMFG is seeking a committed Client Engagement Specialist to foster and sustain robust connections with our clientele. If you possess a background in business-to-business client support and take pride in delivering outstanding service, this opportunity is tailored for you.

Key Responsibilities:
  • Address client inquiries and resolve issues
  • Encourage the promotion of additional products/services to boost sales
  • Manage forms, applications, and requests efficiently
  • Assist with billing and invoicing processes
  • Maintain accurate client accounts and contact details
  • Monitor inventory to guarantee prompt order fulfillment
  • Facilitate effective communication with internal teams
  • Provide regular updates to clients
Work Schedule:
Monday to Friday, 7:00am - 3:30pm

Qualifications:
  • Minimum of 2 years experience in business-to-business client support
  • Experience in a call center setting
  • Exceptional verbal and written communication abilities
  • Strong organizational skills
  • Proficiency in MS Outlook, Word, and Excel
  • Fluency in English; Spanish language skills are a plus
Benefits:
  • Competitive compensation based on experience
  • Safe and clean working environment
  • On-the-job training provided
  • IRA and health benefits available
  • Access to free online education
  • Support from a dedicated recruiter


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