Client Relations and Accounts Specialist
1 week ago
Position Overview - Client Relations and Accounts Specialist
Howmet Aerospace Inc. is in search of a dedicated Client Relations and Accounts Specialist to efficiently manage customer orders, oversee data management, and resolve client issues in collaboration with our Inside Sales team and various departments.
This role is integral to our operations, ensuring that customer satisfaction is prioritized while maintaining effective communication across teams.
About Howmet Aerospace
Headquartered in Pittsburgh, Pennsylvania, Howmet Aerospace is a prominent global provider of advanced engineered solutions tailored for the aerospace and transportation sectors. Our primary focus encompasses jet engine components, aerospace fastening systems, and titanium structural parts essential for mission-critical performance and efficiency in aerospace and defense applications.
We are committed to innovation, driving the next generation of fuel-efficient and quieter aerospace engines, as well as sustainable solutions for ground transportation.
Key Responsibilities:
- Input and modify all required orders and adjustments into the operating system.
- Assess appropriate inventory allocations against customer backlog to determine part distribution.
- Monitor and manage weekly customer backlog reports for reconciliation and shipping opportunities.
- Assist the Sales team in accessing EDI accounts for specific customers and processing orders as needed.
- Address customer inquiries regarding order discrepancies.
- Resolve challenging customer-related situations to ensure a high level of satisfaction.
- Coordinate with other Howmet facilities and third-party vendors to respond to customer inquiries.
- Follow up and collaborate with various departments to provide timely responses to customer needs.
Qualifications:
Basic Qualifications:
- High school diploma or equivalent.
- A minimum of 3 years of experience in Customer Service.
- Must be legally authorized to work in the United States; verification of employment eligibility will be required upon hire.
- This position is subject to the International Traffic in Arms Regulations (ITAR), requiring U.S. person status.
Preferred Qualifications:
- Proficiency in Microsoft Office applications, including Excel and Word.
- Intermediate skills in spreadsheets, databases, and other software applications.
- Experience in sales or customer service roles within the aerospace fasteners or related industries.
Work Environment:
This position offers a partially remote work schedule, promoting a balanced work-life dynamic.
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