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Assistant Front Office Supervisor
2 months ago
Arlo Williamsburg, an independent lifestyle hotel, is currently in search of a motivated Assistant Front Office Manager. If you have a passion for hospitality and a commitment to excellence, we encourage you to explore this opportunity. Our mission is to create unforgettable experiences for our guests.
This role is pivotal in overseeing the daily functions of the front desk and ensuring seamless communication with all departments that influence guest satisfaction. You will be responsible for planning, directing, and coordinating activities to achieve outstanding service. Your leadership will support, inform, train, and inspire team members while exercising independent judgment in fulfilling your responsibilities.
Key Responsibilities
- Consistently treat guests with courtesy and respect across various scenarios.
- Demonstrate honesty and integrity in all interactions.
- Oversee the Front Office Department, including Lobby Hosts.
- Facilitate pre-shift meetings to ensure team alignment.
- Effectively communicate with staff through development reviews, training sessions, and departmental meetings.
- Inspire and nurture the growth of team members.
- Optimize room sales, revenue, and profitability.
- Deliver exceptional service and create lasting memories for guests.
- Assist in managing the operational activities of the front office team, adhering to hotel standards while maintaining acceptable profit margins.
- Embody and promote the values and culture of Arlo Hotels.
- Assign, coordinate, and supervise the tasks of Lobby Hosts.
- Train, mentor, and develop Lobby Hosts, including preparing schedules and monitoring labor costs.
- Ensure completion of all necessary paperwork, including shift closings and financial transactions.
- Conduct performance evaluations for team members.
- Respond promptly to emergency situations, complete incident reports, and follow up with guests and staff.
- Utilize effective communication tools for staff training and development.
- Manage same-day room inventory and pricing strategies.
- Take personal accountability for resolving service issues and enhancing guest experiences.
Qualifications
- A combination of education and experience that provides the necessary skills and knowledge for successful performance is required. Typical qualifications include:
- Preferred Hospitality Diploma or Degree.
- A minimum of 2-3 years in a managerial role.
- Experience in hospitality or customer service.
- Familiarity with Opera software.
Benefits
- Comprehensive Medical, Dental, and Vision coverage.
- 401K plan available after one year of service.
- Tuition Reimbursement opportunities.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind.
