Service Receptionist
2 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Service Receptionist to join our team at Hendrick Automotive Group. As a Service Receptionist, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience for all visitors to our dealership.
Key Responsibilities:
- Answer and direct incoming phone calls in a courteous and professional manner.
- Greets customers as they enter the lobby, dealership showroom, or service area.
- Directs customers to the appropriate department or person.
- Maintains CSI at or above company standards.
- Maintains an organized, clean, and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Education:
A high school diploma or equivalent is required. Previous customer service or administrative experience in a high-volume environment is desired.
Skills:
Strong organizational skills and interpersonal skills are required. Basic computer skills to utilize the timekeeping system and basic knowledge of Microsoft Office products are necessary.
Work Environment:
This position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays. Duties are performed primarily at a desk in an office setting.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
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