IT Support Specialist

1 week ago


Macon, Georgia, United States Stefanini Group Full time
Job Title: Field Services Deskside Technician I

At Stefanini Group, we are seeking a highly skilled and motivated Field Services Deskside Technician I to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients in a corporate environment.

Key Responsibilities:
  • Provide Windows, software, and hardware support onsite in a corporate environment
  • Stage, provision, and deploy IT machines to end users following best business practices
  • Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment
  • Troubleshoot VPN and VDI connectivity
  • Follow appropriate KB articles
  • Manage workload via ticketing software
  • Prioritize and complete work in a group and independently with minimal supervision
  • Communicate technical information to non-technical audiences
  • Smart Hands remote support for offsite resolver groups
  • Inventory management of IT assets including asset auditing
Requirements:
  • 1 year onsite or helpdesk support or equivalent experience
  • Excellent troubleshooting capability
  • Ability to maintain composure while handling challenging, dynamic, rapid-response support
  • Experience with Microsoft Office/Office 365 suite
  • Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Demonstrate a high level of professionalism and strong personal interaction skills
  • High School Diploma or equivalent
  • Maintain valid driver's license
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule
What You'll Get:
  • Work with brilliant minds, often within a global capacity
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well

We are a Brazilian and privately owned company with a flat organizational structure that enables faster communication and decision making. Our agility, flexibility, and innovation are in our DNA.



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