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Customer Service Manager

2 months ago

Buffalo, New York, United States Wegmans Food Markets Full time
About the Role

We're seeking a highly motivated and experienced leader to join our team as a Customer Service Manager. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to succeed in their roles.

Key Responsibilities
  • Manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and departments.
  • Partner with department management to prioritize and delegate tasks, ensuring the Front End/customer checkout operations run efficiently.
  • Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Provide exceptional customer service to customers and employees alike, championing our values and standards.
  • React quickly to situations that arise, partnering with store leadership to problem-solve operational challenges.
  • Participate in and/or lead special projects and assignments across the store, enhancing the Company culture.
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer skills.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.
Preferred Qualifications
  • Experience leading a team.
  • Ability to quickly learn and adapt to new situations and subject matters.
What We Offer

We're proud to offer a comprehensive benefits package, including paid time off, higher premium pay rates for working Sundays or on recognized holidays, health care benefits, retirement plan, scholarship program, and more. Our employees have consistently ranked us as one of the 100 Best Companies to Work For, and we're committed to creating a family-like atmosphere of shared support, leaders who have your best interest at heart, and growth opportunities.