Customer Service Account Manager

4 weeks ago

Buffalo, New York, United States ProAmpac Holdings, Inc. Full time

**Job Summary**

We are seeking a highly skilled Customer Service Account Manager to join our team at ProAmpac Holdings, Inc. This role will serve as the central point of contact between our external customers and our manufacturing team for all order entry and order management-related activities.

**Key Responsibilities:**

  • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
  • Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and customer requirements.
  • Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
  • Work with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
  • Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.
  • Expedite rush shipment and monitor progress through to delivery to the customer as applicable.
  • Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
  • Provide order entry support for other team members when appropriate.
  • Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
  • Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
  • Understand and follow all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.

**Requirements:**

  • 5 years of related Account Representative experience is required.
  • Education: College degree preferred.
  • Must be willing to work overtime to settle issues when needed.
  • Strong computer skills (Excel, Word, Outlook).
  • Experience with SAP is preferred or another ERP is a plus.
  • Excellent oral and written communication skills.
  • Demonstrated ability to handle difficult and stressful situations in a professional manner.
  • Strong problem-solving skills.
  • Strong attention to detail and promptly follows up on issues through resolution.
  • Excellent listening skills.
  • Excellent time management skills with the ability to prioritize work in a fast-paced environment.
  • Must be flexible and willing to accept change.
  • Must be able to work in a team environment and collaborate with other departments (Sales, Production and Warehouse).

**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**

ProAmpac Holdings, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States Continental Service Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Quality Service Associate. In this role, you will be responsible for managing and collecting delinquent accounts, providing solutions to consumers to enable them to resolve their obligations administratively or voluntarily, and maintaining accurate records.Key...

  • Customer Service Manager

    4 weeks ago

    Buffalo, New York, United States YMCA Buffalo Niagara Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Manager at YMCA Buffalo Niagara. As a key member of our staff, you will be responsible for delivering exceptional member service, providing leadership to staff, and ensuring a safe and welcoming environment for all.Key Responsibilities:Manage...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Aaron's Full time

    Job Summary:Aaron's is seeking a highly skilled Customer Account Manager to drive the success of our stores by leading the customer accounts department. The ideal candidate will have a strong ability to connect with customers, demonstrate empathy, and navigate difficult conversations.Key Responsibilities:Attain and upkeep of customers' accounts, including...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Genuine Parts Company Full time

    Job SummaryAs a Customer Service Representative at Genuine Parts Company, you will be responsible for providing exceptional customer service and support to our valued clients. This role involves accurately fulfilling customer orders, managing incoming customer calls, and ensuring timely resolution of customer inquiries.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Genuine Parts Company Full time

    Job SummaryAs a Customer Service Representative at Genuine Parts Company, you will play a vital role in ensuring customer satisfaction by accurately fulfilling customer orders and managing incoming customer calls. This position requires strong communication skills, reliability, and attention to detail.Key Responsibilities• Respond to customer inquiries...

  • Customer Service Associate

    4 weeks ago

    Buffalo, New York, United States Genuine Parts Company Full time

    Job SummaryAs a Customer Service Associate at Genuine Parts Company, you will play a vital role in ensuring customer satisfaction by accurately fulfilling customer orders and managing incoming customer calls. Your strong communication skills and ability to multitask will enable you to effectively respond to customer inquiries, place orders, and negotiate...

  • Sales Account Manager

    1 month ago

    Buffalo, New York, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time

    Job SummaryBlackHawk Industrial is seeking a highly motivated and results-driven Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for selling industrial products and services to our customers, building strong relationships, and driving revenue growth.Key ResponsibilitiesProspect, qualify, and generate sales within...

  • Sales and Account Development Manager

    4 weeks ago

    Buffalo, New York, United States Aerotek Full time

    Aston Carter is a part of Allegis Group, the #1 Staffing Agency in the United States. We are a privately held organization with 200+ offices nationwide, and work with 95% of the Fortune 500 companies.Our team is comprised of talented account managers who provide exceptional service to current and prospective customers in accounting and finance; governance,...

  • Biopharma Account Manager

    1 month ago

    Buffalo, New York, United States Fresenius Kabi USA, LLC Full time

    Job SummaryFresenius Kabi USA, LLC is seeking a highly motivated and experienced Biopharma Account Manager to join our team. As a Biopharma Account Manager, you will play a vital role in driving the growth of market share and product volume for Fresenius Kabi.The ideal candidate will have a proven track record of exceptional results in pharmaceutical sales,...

  • Customer Service Coordinator

    4 weeks ago

    Buffalo, New York, United States Penske Truck Leasing Full time

    About the Role:A Penske Customer Service Coordinator is a key member of our service department team, responsible for working closely with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.This role is located at our facility in Buffalo, NY, and is a great opportunity for someone who is...

  • Women's Health Account Manager

    3 weeks ago

    Buffalo, New York, United States Biogen Full time

    At Biogen, we are looking for a Women's Health Account Manager to support health care providers (HCPs) treating patients with Post-Partum Depression (PPD).This field-based role will be responsible for developing and maintaining critical relationships with OB/GYNs, Psychiatrists, Psychiatric NPs/PAs, Primary Care, other allied health professionals, and...

  • Accounting Manager

    4 weeks ago

    Buffalo, New York, United States Lippes Mathias LLP Full time

    Job Title: Accounting ManagerJob Summary:Lippes Mathias LLP is seeking an experienced Accounting Manager to join our team. The ideal candidate will have a strong background in accounting and finance, with a proven track record of managing financial operations and leading a team.Responsibilities:Maintain the general ledger, ensuring accurate recording of...

  • Personal Lines Account Manager

    4 weeks ago

    Buffalo, New York, United States Patriot Growth Insurance Services Full time

    About Promark PartnersPromark Partners, a division of Patriot Growth Insurance Services, is a leading insurance agency that provides financial security and peace of mind to its clients. Our state-of-the-art agency management program, dedicated staff, and commitment to integrity, professionalism, and customer service ensure that our clients are always our top...

  • Commercial Lines Account Manager

    1 day ago

    Buffalo, New York, United States USI Holdings Corporation Full time

    Job Title: CL Sr Account ManagerUSI is seeking a highly skilled CL Sr Account Manager to join our team.Key Responsibilities:Manage 20 to 40 mid-to-large sized Commercial Lines insurance accounts as the day-to-day client contact.Provide proactive, personalized support to assigned Commercial Lines clients.Provide insurance technical expertise to clients and...

  • Commercial Lines Account Executive

    4 weeks ago

    Buffalo, New York, United States APR Full time

    Job DescriptionAs a Commercial Lines Account Executive or Client Relationship Manager at APR, you will act as a primary agent for Producer assigned accounts. This role involves both servicing and solicitation activities.Key ResponsibilitiesManage client services and maintain relationships with minimal oversight from Producers.Direct a service team to manage...

  • Customer Service Ambassador

    4 weeks ago

    Buffalo, New York, United States Enterprise Holdings Full time

    Customer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Enterprise Holdings. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience from initial contact to the end of their rental period.Key...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Legends Full time

    Job SummaryThe Customer Service Representative plays a vital role in ensuring the customer experience is smooth and efficient. This position is responsible for executing orders from start to finish, ensuring completion, accuracy, and customer satisfaction.Key Responsibilities Quotes product based on customer specifications Orders product based on customer...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States ADMAR Construction Equipment & Supplies Full time

    Job SummaryAt ADMAR Construction Equipment & Supplies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales and rental team, you will be responsible for providing exceptional customer service, generating sales and rental revenue, and ensuring a positive customer experience.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 month ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring guest satisfaction, and maintaining a clean and welcoming environment.Key...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Rich Products Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Rich Products Corporation. As a key member of our logistics operations, you will be responsible for driving customer acquisition, maintaining existing client relationships, and ensuring exceptional service delivery within the fast-paced realm of third-party logistics...