Automotive Customer Service Specialist
1 week ago
At New Work Networking Spain S.L., we prioritize the growth and development of our team members. We foster a supportive and enjoyable work atmosphere, complemented by exceptional training programs, competitive salaries, and comprehensive benefits.
Benefits and Perks
- Outstanding Training and Development Opportunities
- Competitive Salary Packages
- Welcoming Work Environment
Job Summary
As an Automotive Customer Service Specialist, you will be responsible for advising customers on their vehicle service requirements. You will create service orders and liaise with the service team to ensure customer satisfaction.
Key Responsibilities
- Greet customers promptly with a friendly attitude
- Identify customer concerns and service needs
- Accurately create service orders detailing the required services
- Review technician-completed vehicle inspections and prepare precise estimates for customers
- Present repair and maintenance estimates to customers
- Order necessary parts for repairs and communicate approvals to technicians
- Discuss completed services with customers and process payments
- Maintain showroom cleanliness and restock displays as needed
- Perform daily cash and sales procedures at the end of the business day
- Adhere to company quality control, safety policies, and regulatory standards
- Close the store at the end of the day
Desired Qualifications
- High School diploma or equivalent vocational training
- Familiarity with computerized sales and marketing systems
- Understanding of automotive tire, lubrication, and maintenance issues
- Experience with automotive service software and manuals for accurate estimate preparation
Preferred Experience
- Minimum of 2 years in a retail environment, preferably in automotive service
- At least 3 years as a Service Advisor in an automotive repair shop or dealership
- Background as a vehicle mechanic or lubrication technician is advantageous
Compensation
Competitive salary structure based on experience and qualifications. Join us in our commitment to providing exceptional service and fostering a culture of growth and excellence.
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