Logistics Fulfillment Supervisor
2 weeks ago
Order Fulfillment Manager
Location: Kenosha Branch
At Uline, we pride ourselves on delivering outstanding customer service. As an Order Fulfillment Manager, you will play a crucial role in maintaining our reputation by leading a dedicated team to ensure timely order processing and exceptional customer satisfaction.
Position Overview
This is an on-site role that requires individuals who are passionate about excellence and teamwork.
Key Responsibilities
- Oversee Backorder and Custom / Drop-Ship operations, emphasizing quality, efficiency, and precision.
- Assist team leaders in evaluating departmental performance for trends and areas of enhancement.
- Monitor and report on gross profit, returns, vendor performance, and customer satisfaction metrics.
- Collaborate with various Uline departments to improve customer service workflows and explore new product avenues.
- Foster strong relationships with vendors to swiftly address issues and improve service standards.
Qualifications
- Bachelor’s degree required.
- Minimum of 5 years in Customer Service or Product Management, with at least 2 years in a leadership capacity.
- Proficient in Order Entry, Purchase Order Systems, and Microsoft Office Suite.
- Willingness to travel to various Uline branches and vendor locations.
Benefits
- Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
- 401(k) plan with a 6% employer match.
- Generous paid time off and holiday benefits.
- Tuition Assistance Program for ongoing professional development.
- Performance-based bonus programs, including sales targets and profit sharing.
Employee Advantages
- Access to a state-of-the-art fitness center.
- Scenic walking trails for relaxation and exercise.
About Uline
Uline stands as North America's premier distributor of shipping, industrial, and packaging materials. As a family-owned business, we are recognized for our exceptional service, high-quality products, and prompt shipping of our extensive inventory. With a workforce exceeding 9,000 across multiple locations, we invite you to be part of our success story.
Uline is committed to maintaining a drug-free workplace.
EEO/AA Employer/Vet/Disabled
Our employees are our greatest asset, and we are dedicated to providing outstanding benefits and perks.
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