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Logistics Fulfillment Supervisor

2 months ago

Kenosha, Wisconsin, United States Uline Full time

Order Fulfillment Manager

Uline Overview

At Uline, we pride ourselves on delivering exceptional customer service. As an Order Fulfillment Manager, you will play a crucial role in maintaining our reputation by leading a dedicated team to ensure timely and accurate order processing.

Key Responsibilities

  • Oversee Backorder and Custom / Drop-Ship operations, emphasizing quality, efficiency, and precision.
  • Support team leaders in evaluating departmental performance for trends and areas of enhancement.
  • Monitor and analyze metrics related to gross profit, returns, vendor performance, and customer satisfaction.
  • Collaborate with various Uline departments to improve customer service protocols and explore new product avenues.
  • Foster strong relationships with vendors to swiftly address issues and improve service quality.

Qualifications

  • Bachelor's degree required.
  • A minimum of 5 years in Customer Service or Product Management, with at least 2 years in a leadership position.
  • Proficient in Order Entry, Purchase Order Systems, and Microsoft Office Suite.
  • Willingness to travel to various branches and vendor locations.

Benefits

  • Comprehensive medical, dental, vision, and life insurance plans, along with Flexible Spending Accounts and wellness initiatives.
  • 401(k) plan with a 6% employer match.
  • Generous paid time off and holiday benefits.
  • Tuition Assistance Program for ongoing professional development.
  • Performance-based bonus programs, including annual incentives and profit sharing.

Employee Advantages

  • Access to a state-of-the-art fitness center.
  • Scenic walking trails for relaxation and exercise.

About Uline

Uline stands as North America's premier distributor of shipping, industrial, and packaging materials. As a family-owned business, we are renowned for our outstanding service, high-quality products, and prompt shipping from our extensive inventory. With a workforce exceeding 9,000 across multiple locations, Uline is a place where you can thrive.

Uline is committed to maintaining a drug-free workplace.

EEO/AA Employer/Vet/Disabled

Our employees are our greatest asset, and we are dedicated to providing exceptional benefits and perks.