Customer Service Representative

4 weeks ago


Provo, Utah, United States Careers Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work closely with the Product Manager to refine our product and gather valuable feedback from customers
  • Assist with the onboarding process for new customers and ensure a seamless experience
  • Collaborate with the technical support team to resolve complex issues
Requirements
  • 1-2 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong knowledge of CRM software and technical tools
What We Offer
  • $16 hourly base pay
  • Performance-based bonus - 8% of sales paid monthly
  • Company laptop provided
  • Medical Coverage through Blue Cross/Blue Shield for full-time employees
  • 401(k) with company matching up to 4%
  • Paid holidays and PTO
  • Flexible hours, with ability to work from home 3 days per week

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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