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Broker Support Specialist

2 months ago

Coral Gables, Florida, United States DOCTORS HEALTHCARE PLANS, INC. Full time
Job Description

The Broker Support Associate will be working closely with healthcare professionals and insurance agencies, responding to their various needs.

Key Responsibilities:

  • Communicate with current agency and broker clients to address their inquiries and concerns.
  • Efficiently manage the sales and enrollment portal to ensure seamless customer experience.
  • Onboard new agency and broker partners, providing them with necessary training and support.
  • Appoint and unappoint agents as needed to ensure optimal performance.
  • Update expired documents monthly to maintain compliance and accuracy.
  • Develop and create marketing materials to promote our healthcare services.
  • Update the sales and enrollment portal regularly to reflect changes and updates.
  • Collaborate with other departments as needed to ensure effective communication and problem-solving.
  • Verify eligibility and review production reports to identify areas for improvement.
  • Manage the inside support requirements of multiple inquiries from agency and broker partners.
  • Maintain relationships with brokers, answering their inquiries via email, phone, or other communication channels.
  • Research and provide resolution to complex inquiries that require further investigation.
  • Provide training and guidance to brokers on our products, services, processes, and available tools.
  • Review production reports to identify gaps, rapid disenrollment rates, and daily tracking of agency and agent activity.
  • Participate in and represent our company in a professional manner at broker-related trainings.
  • Communicate effectively and collaborate interdepartmentally as needed to provide pertinent information for presentation events.

Qualifications:

  • Bachelor's degree or equivalent work experience of at least 3 years in the healthcare industry.
  • 1-3 years of technical experience.
  • 1+ years of leadership experience.
  • Proficient in English and Spanish.
  • Proficient in Microsoft Office - Word, PowerPoint, Outlook, and Excel.
  • This role requires a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
  • Active Health Insurance License.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Opportunities posted here do not create any implied or express employment contract between you and our company/our clients and can be changed at our discretion and/or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability.