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Customer Service Reservation Specialist

2 months ago


Alpine, California, United States Viejas Casino Full time
Viejas Casino & Resort in San Diego is on the lookout for a Reservation Sales Specialist to enhance their customer service team. The resort is renowned for its luxurious offerings, including premier gaming options, diverse dining experiences, and vibrant entertainment. In the role of Reservation Sales Specialist, your primary duties will involve addressing guest inquiries, managing bookings, and delivering exceptional customer support. This position demands a keen eye for detail, outstanding communication abilities, and the capacity to thrive in a dynamic environment.

Benefits:
  • Comprehensive Health, Dental, and Vision Coverage
  • Retirement Savings Plan (401(k))
  • Opportunities for Career Growth
Key Responsibilities:
  • Responding to incoming calls and online requests
  • Greeting guests and ensuring their expectations are exceeded
  • Overseeing reservations and room allocations
  • Supporting Front Desk operations
  • Carrying out administrative duties as required
Qualifications:
  • High school diploma or equivalent
  • 1-2 years of experience in customer service
  • Proficiency in Microsoft Office Suite
  • Ability to handle multiple tasks and work flexible hours