Customer Service Representative

2 days ago


Alpine, California, United States Government Employees Insurance Company Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in San Diego, CA. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to policyholders via phone, email, and chat
  • Answer billing questions, make policy changes, and provide recommendations to policyholders
  • Work in a fast-paced, high-volume call center environment
  • Collaborate with team members to resolve customer issues and improve service quality
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Basic computer skills and familiarity with customer service software
  • Ability to learn and apply new skills and knowledge quickly
Benefits:
  • Premier medical, dental, and vision insurance
  • Paid vacation, sick, and parental leave
  • 401(k) plan with company match
  • Tuition reimbursement and paid training
  • Opportunities for career growth and advancement

GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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