Sales Associate, Retail Environment
1 week ago
At Macy's, Inc., we are dedicated to fostering a brighter future through bold representation for everyone. This commitment is part of our Mission Every One. We recognize that each individual is unique, and we value and invest in each person to promote growth, pride, and satisfaction. When we bring our authentic selves to work, it results in a richer and broader spectrum of ideas and energy for all to benefit from. Our success relies on remarkable colleagues collaborating effectively.
Position Overview
As a Retail Sales Associate, also referred to as a Generalist colleague, you play a crucial role in delivering the Macy's experience, with the Macy's shopper being your top priority. Your keen awareness of customer preferences and the knowledge you gain about Macy's products and services will enable you to create outstanding experiences for every customer you meet. By assisting your team in achieving sales targets through consistently excellent service, your positive and inviting demeanor will resonate throughout your area. From the sales floor to fitting rooms and product displays, you will be part of a dynamic, inclusive team that embraces every challenge.
What We Offer
- A welcoming, stimulating, and enjoyable work atmosphere
- Competitive compensation and benefits grounded in equity principles
- Performance-based incentives and annual reviews
- Discounts on merchandise
- Comprehensive Health and Wellness Benefits, including medical, dental, and vision coverage
- Retirement Savings Plan with 401k matching opportunities
- Employee Assistance Program (offering mental health support and legal/financial advice)
- Resources for ongoing learning, career advancement, and leadership development
- Paid Time Off
- Fully-funded educational benefits, covering tuition, books, and fees
- Opportunities for community engagement and volunteerism through Colleague Resource Groups (CRGs)
- Welcome and engage with customers in a friendly and sincere manner, demonstrating appreciation for their presence and ensuring a positive experience.
- Suggest products by asking insightful questions to understand customer needs and inspire purchases with new and relevant items.
- Provide customers with options and solutions to facilitate their purchases.
- Conclude the shopping experience by celebrating customer purchases and sharing in their excitement.
- Acquire mastery of store products, services, loyalty programs, and Macy's sales systems to assist customers effectively.
- Uphold department recovery standards, including maintaining the sales floor and fitting rooms.
- Ensure optimal merchandise presentation, accurate pricing, and timely markdown processing.
- Product Expertise: Solid understanding of the products offered, enabling you to provide expert advice based on customer preferences and features.
- Communication: Comfortable interacting with customers through various channels, including in-person, phone, and online.
- Sales Acumen: Ability to cultivate relationships with customers, meet sales objectives, and engage in promotional events.
- Technological Proficiency: Utilize point-of-sale technology and applications to enhance the selling process and fulfill customer orders.
- Commitment to Learning: Self-motivated to stay updated on product knowledge and trends, engaging with Macy's educational resources.
- Interpersonal Skills: Strong interpersonal abilities, capable of collaborating effectively with colleagues across various levels and departments.
- Team Collaboration: Work in partnership with the entire team to drive sales and enhance the customer experience.
- Committed to upholding Macy's values of diversity, inclusion, and respect in every interaction with customers and associates.
- Flexible availability, including days, evenings, weekends, and holidays, with reliable attendance and punctuality.
- Enjoy engaging with people, learning about their needs, and sharing relevant information.
- Resourceful and adaptable, capable of managing changing priorities while thriving in team dynamics.
- Proficient in handling electronic devices.
- Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and comprehend employment policies and safety procedures in English.
- No specific education or experience required.
- Prolonged periods (at least two consecutive hours) of standing or walking throughout the store or department.
- Frequent use of computers and handheld electronic devices.
- Tasks may include reaching, crouching, kneeling, and color vision.
- This role requires lifting, moving, standing, reaching with arms and hands, and climbing ladders.
- Ability to lift and move items weighing up to 30 lbs.
This is an exciting time for a career at Macy's as we continue to focus on creating memorable experiences for every customer, whether their journey begins online or in-store. Our roles in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a positive impact on your colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available.
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