Sportsbook Operations Associate

1 week ago

Las Vegas, Nevada, United States Horseshoe LV - AWI Full time

WELCOME TO HORSESHOE LV - AWI At Horseshoe LV - AWI, a premier provider in the sports betting industry, we are currently seeking enthusiastic individuals for immediate openings in our sportsbook operations. If you enjoy engaging with customers and excel in a dynamic environment, we invite you to explore this opportunity.

ROLE OVERVIEW Reporting directly to the District Manager, you will serve as the face of our retail sportsbook. Your primary responsibility will be to deliver exceptional customer service to both seasoned bettors and newcomers alike, ensuring that every guest feels valued and informed. As a knowledgeable resource on our diverse range of sports betting options, you will assist customers in making educated and responsible wagering decisions.

BENEFITS OF WORKING WITH US:

  • Comprehensive benefits package available for full-time employees after a designated waiting period (including medical, dental, and vision)
  • Flexible scheduling options (including nights, weekends, and holidays)
  • Opportunities for career advancement within the organization

KEY RESPONSIBILITIES:

  • Deliver outstanding customer service that encourages repeat visits
  • Adhere to all company policies and gaming regulations to maintain compliance
  • Familiarize yourself with our betting offerings and engage customers in discussions about their options
  • Address customer inquiries and resolve disputes, escalating issues to your supervisor when necessary
  • Collaborate effectively with team members and leadership to foster a positive work environment
  • Complete all required documentation in accordance with company policies and regulatory standards
  • Perform additional duties as assigned

QUALIFICATIONS:

  • Basic computer proficiency (including email and spreadsheet software)
  • Minimum of one year of cash handling experience in a professional setting
  • High school diploma, GED, or equivalent preferred
  • Must be at least 21 years of age
  • Ability to pass a drug screening, background check, and health screening
  • Capability to obtain a gaming license as required by local regulations
  • Strong commitment to customer service excellence
  • Flexibility to work varied shifts, including nights and weekends
  • Professional demeanor and appearance
  • Excellent verbal and written communication skills
  • Basic mathematical skills
  • Understanding of compliance requirements set forth by the company and regulatory bodies

PHYSICAL DEMANDS:

  • Ability to stand for extended periods
  • Capability to lift, pull, or push up to 25 lbs.
  • Proficiency in writing for extended durations
  • Ability to twist, bend, or reach without significant limitations
  • This position may involve exposure to a smoke-filled environment

The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Horseshoe LV - AWI reserves the right to modify the job description as necessary. As part of the employment process, candidates selected for consideration will be required to undergo a drug test and background check prior to receiving an offer.

EQUAL OPPORTUNITY EMPLOYER: Horseshoe LV - AWI is committed to providing equal employment opportunities to all qualified applicants without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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