Wagering Support Specialist
1 week ago
JOIN OUR TEAM AT OJOS LOCOS Ojos Locos, a prominent name in the sports betting industry, is looking for enthusiastic individuals to join our sportsbook team. If you enjoy engaging with customers and thrive in a dynamic environment, we want to hear from you.
ROLE OVERVIEW As a key member of our sportsbook, reporting directly to the Sportsbook Manager, you will represent our retail operations. Your primary responsibility will be to deliver exceptional customer service to both seasoned bettors and newcomers alike, ensuring that every visitor feels welcomed and valued. With a comprehensive understanding of our diverse betting options, you will assist customers in making informed and responsible wagering decisions.
BENEFITS OF WORKING WITH US
- Full-time employees are eligible for benefits after a designated waiting period, including medical, dental, and vision coverage.
- Flexible scheduling options are available, accommodating nights, weekends, and holidays.
- Opportunities for career advancement are available as you grow with us.
KEY RESPONSIBILITIES
- Deliver outstanding customer service that encourages repeat visits.
- Adhere to all company policies and regulations set forth by the gaming control board.
- Develop a thorough understanding of our betting options to engage customers in meaningful conversations.
- Address customer disputes and complaints effectively, escalating issues to your supervisor when necessary.
- Collaborate positively with team members and leadership to foster a supportive work environment.
- Ensure all required documentation is completed in accordance with company policy and regulatory standards.
- Perform additional duties as assigned.
QUALIFICATIONS
- Availability to work flexible hours.
- Basic computer skills, including proficiency in email and MS Excel.
- A minimum of one year of cash handling experience in a professional setting.
- High school diploma, GED, or equivalent preferred.
- Must be at least 21 years of age.
- Ability to pass a background check.
- Capability to obtain a gaming license as required.
- Strong commitment to customer service excellence.
- Professional demeanor and strong communication skills, both written and verbal.
- Basic math skills are essential.
- Understanding of compliance requirements set by the company and gaming control board.
PHYSICAL DEMANDS
- Ability to stand for extended periods.
- Capacity to lift, pull, or push up to 25 lbs.
- Ability to write for extended periods.
- Capability to twist, bend, or reach without significant limitations.
- This position may involve exposure to a smoke-filled environment.
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