Wagering Support Specialist
2 weeks ago
JOIN OUR TEAM AT OJOS LOCOS Ojos Locos, a premier destination for sports enthusiasts, is seeking passionate individuals to fill immediate openings in our sportsbook. If you enjoy engaging with customers and thrive in a dynamic environment, we want to hear from you.
POSITION OVERVIEW As a key member of our retail operation, reporting directly to the Sportsbook Manager, you will represent our brand and ensure a welcoming atmosphere for all patrons. Your expertise in our diverse range of sports betting options will empower you to assist both seasoned bettors and newcomers alike, guiding them to make informed and responsible wagering decisions.
BENEFITS OF JOINING US:
- Comprehensive benefits package available for full-time employees after a waiting period (medical, dental, vision)
- Flexible scheduling options, including nights, weekends, and holidays
- Opportunities for career advancement within the organization
KEY RESPONSIBILITIES:
- Deliver exceptional customer service that encourages repeat visits
- Adhere to all company policies and regulations set forth by the gaming control board
- Familiarize yourself with our betting offerings to engage customers in meaningful conversations
- Address and resolve customer disputes or complaints, escalating issues to your supervisor when necessary
- Collaborate effectively with team members and leadership to foster a positive work environment
- Complete all required documentation in accordance with company policies and gaming regulations
- Perform additional duties as assigned
QUALIFICATIONS:
- Flexible availability to accommodate various shifts
- Basic computer skills (email, MS Excel, internet navigation)
- Minimum of 1 year of cash handling experience in a professional setting
- High school diploma, GED, or equivalent preferred
- Must be at least 21 years of age
- Ability to pass a background check
- Capable of obtaining a gaming license from the relevant authorities
- Strong commitment to customer service excellence
- Professional demeanor and appearance
- Excellent verbal and written communication skills
- Basic math skills for transaction handling
- Understanding of compliance requirements set by the company and gaming authorities
PHYSICAL DEMANDS:
- Ability to stand for extended periods
- Capability to lift, pull, or push up to 25 lbs.
- Proficient in writing for extended durations
- Ability to twist, bend, or reach without significant limitations
Please note that this position may involve exposure to a smoke-filled environment.
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