System Support Specialist

2 days ago


Hamtramck, Michigan, United States JobRialto Full time
Job Summary

We are seeking a highly skilled System Support Engineer to join our team at JobRialto. As a key member of our IT department, you will be responsible for administering middleware software solutions, enterprise email, instant messaging solutions, web application solutions, and enterprise directory services.

Key Responsibilities
  • Administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, and enterprise directory services.
  • Apply patching and regular updates to supported application systems.
  • Support enterprise storage and backup platforms/systems.
  • Serve as the primary administrator and level 1 and 2 approver for all Application Support Services change management functions.
  • Analyze deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution.
  • Act as the first responder to all incidents involving supported applications.
  • Assist with the collection and analysis of performance monitoring for supported applications.
  • Create, update, and maintain department work instructions.
  • Perform technical Proof of Concepts (POCs) for new tools and services.
  • Participate in department projects.
  • Research technical issues and provide recommendations for resolution and process improvements.
Required Qualifications
  • Working knowledge of enterprise backup and storage.
  • Ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers.
  • Ability to provide on-call support 24/7.
  • Occasional travel to enterprise sites may be required.
  • Rubrik and/or Avamar experience a plus.
Preferred Qualifications
  • Experience with Rubrik and/or Avamar or similar.
Certifications
  • Relevant certifications in system support or related technologies are a plus.
Education

Bachelors Degree



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