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Customer Experience Manager

2 months ago

Mt Vernon, Illinois, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading a team of retail professionals.

Key Responsibilities
  • Customer Experience
    • Provide personalized service to customers, ensuring their needs are met and exceeded.
    • Engage with customers to understand their project needs and provide expert advice on products and services.
    • Utilize advanced product knowledge to drive sales and increase customer satisfaction.
  • Sales and Service
    • Process customer transactions efficiently and accurately, ensuring a seamless shopping experience.
    • Stock shelves and maintain a high level of productivity, ensuring a well-organized and visually appealing store environment.
    • Participate in store activities, such as education classes and events, to drive sales and increase customer engagement.
  • Team Leadership
    • Lead a team of retail professionals, providing guidance and support to ensure excellent customer service and sales performance.
    • Collaborate with store management to identify opportunities to drive business growth and increase sales.
    • Assist with operational duties, including opening and closing the store, ensuring compliance with company policies and procedures.
    Requirements
    • High school diploma or equivalent required.
    • 1+ years of supervisory experience in a customer-centric environment preferred.
    • 2-3+ years of retail supervisory experience preferred.
    • Ability to work a flexible schedule, including evenings, weekends, and holidays.
    • Physical ability to stand for long periods, lift up to 49 pounds, and perform other duties as required.
    Benefits
    • Medical, dental, and vision benefit plans.
    • Company-paid basic, optional, and dependent life insurance.
    • Long-term disability and company-paid short-term disability.
    • Paid time off and sick time.
    • Tuition reimbursement.
    • Team member discount.